Guide issue on one of my 5900

  • Thread starter Thread starter Ex Agent EV
  • Start date Start date
E

Ex Agent EV

Guest
I purchased a 5900 about 2 weeks ago...

The agent transferred it to my account before I even went to pick it up (I was calling to verify if the persone selling it advised them she sold it, they activated it instead). I don't watch too much TV in my room but all the times I did since it was working.

Today my daughther is home, sick, so I decide that we would watch TV in my bed and maybe she'll fall asleep and get some rest.

Surprise!

Receiver has been hooked up to power and SAT IN, but all channels are RED in the guide.

Remove the card, put back in
Check signal (excellent)
Checkswitch
Hard reboot (disconnect everything and plug back)

Channels are still missing

Call EV

Tech wants to troubleshoot. Let's cut it short, I was in you shoes for 1 1/2 yearI did all I could from this end. He says he will send a hit. He says if it doesn't work we will call tech 3 and get a replacement unit sent

By the time I get back to the room channels are back

Look up the guide, I want to set a timer to record Desperate Housewife, but all the guide past 4:30 displays NO INFORMATION AVAILABLE!

Start all the steps I previously tried again...

No luck...
Info is still missing!

Call EV again...
Get a Latino rep that says he can not do anything, hit may take up to 2 hours, repeats me the steps I already done and tells me that if I get no resolution to call in 30 minutes. He says if that's the case we will call tech 3 and get a replacement sent (I have dish care!)

Start all the steps I previously tried agaaaaaain...

No luck!
Info is still missing!

Call EV again...
A guy probably from NB tells me he doesn't understand why a hit wasn't done already, that only a hit could solve this...he says he did one and that whithin a few minutes info will be back. He didn't offer to speak to tech 3 or a replacement

Guess what? It's been about 30 minutes already and info is not there
 
No info could be BEV guide issue (doubtful)
If you have rebooted or did a check switch and downloaded the guide it could be internal issue with HDD. I believe the PVR units store all guide info there.

You could also try clearing everything. There is a thread on how to do that somewhere.
 
An update:

I called a fourth time and got an African lady... I right away asked to be transferred to TECH3. She asked me the signal strenght, what was done so far and called TECH3. She told me that I need to power off my receiver all night and see what it will do and also to swap test, meanning to put the receiver in another room. I told her that receiver was powered off every night since I got it and it sounds like it didn't download so why it would all of the sudden, tonight, but she refused to listen saying I have to wait all night.

I change the receiver from my room to the kid's room (to my daughther's complaint, who was watching Teletoon)...

Same issue with that receiver in the kid's room...

Call a 5th time... I get an Arabic guy on the phone... I ask for TECH3 right away... He refuses to transfer saying I was told to wait overnight. I tell him I will then call myself directly at TECH3, since I was an agent in the past I have the number.

I go throught my files searching the contact number, but can not find it.

Call EV for a 6th time... I'm getting upset! I get a nice polite, very helpful Quebecois guy and ask TECH3 right away. I explain to him that it's my 6th call and issue is not resolved! He puts me on hold to contact them. I put the phone on the speaker since I want to do something in the meantime, but my daughther decides she hates the music and hung up

I call again for a 7th time... Get a Quebecoise lady and ask for TECH3 right away. She argues with me that I was told to wait overnight, that I should wait. I told her that receiver was closed every night and it haven't download, I don't see why it would tonight.

She transfers me to TECH3 and I get a very helpful re Mohammed. He agrees that eveything to solve the problem has been done, doesn't request anymore troubleshooting and call WCC to have the machine replaced. They tell him I don't suscribe to Dish care. Mohammed mentions that he, on the other hand sees on the bill my dish care suscription... He tells me that they would straithghten that out today and to call Tuesday to make the claim again.

I call Bell... Got a nice lady Nawel who puts me on hold to verify...but my cell phne dies and I loose her

Call Bell again... Get a very mixed up African guy who doesn't seem to know what he is talking. He first tells me I don't suscribe to Dish Care. Then that my Dish Care suscription is throught EV and they can not do anything for me. I ask him why then, my Dish Care is charged on the Bell phone portion of the bill. He starts to verify and then tells me I suscribed since September 2007. He said he will put that active as of today. I explain (what he should have known) that if he does that I wudn't be able to claim that receiver since I reported I today therefore making the probalem preexistant before suscription, making the receiver not beeing covered. He finally says that he made it in a way to show that uscription started September 2007. I coudn't verify since WCC is closed, it's 6:15!

I finnaly go back to the kid's room to put on some cartoon for them...guess what? The guide has the complete 9 days information!!!

I will call WCC tommorow, as a precaution, just to check that they are aware that I suscribe to Dish care...
 
Back
Top