Good Bell Customer Service

  • Thread starter Thread starter samsquatch99
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samsquatch99

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Since there is SOOO many people complaing about Bell Customer Service (including myself in the past) I thought I would sure a good story.

Finally got my first bill with Bell for the first two months of service and my $300 credit for the PVR was actually included on the bill. I had heard/read so many stories of people having to fight for these credits that I fully expected to have to do it myself.

There was however, a $50 charge for my second receiver install which shouldn't have been there but I phoned, waited on hold for only 5-10 minutes and the guy I spoke to said they would credit it back....no arguments at all.

I was pleasantly surprised with this experience. I thought I should share this as I almost did not switch to Bell from Shaw based on some of the horror stories I have read.

As for the actual service...now that I have my signal strength issues sorted out (problem with original install) everything is good. I find SD better then Shaw but I find the HD picture slightly less sharp then Shaw. However, I will gladly take this over the constant audio dropouts I was getting on Shaw which drove me up the wall.

So far...I am a happy Bell customer. We'll see what next month brings...
 
You may be jumping the gun a little bit, wait until the credit actually shows up on your bill! ;)

Being very tech savvy myself, I did all my installs myself, and I'm generally satisfied with Bell's service as well, probably in big parts because I very rarely interact with them.
 
Bear in mind when Bell says when you are entitled to a credit on your bill, make sure you get a confirmation number when the csr says it has been entered on your next bill. Many times I've been told I am to get a credit on my next bill only to find it is not there. Unless you obtain a confirmation number you have no way of knowing it has been credited to your account.
 
Agree'd, keep watching that bill and check the rest of your bill for other random things that my pop up from the install.

I moved in June, had my installation done under a move order, $50 per additional reciever past the first one, which was fine. On my august bill i got charged for 2 additional reciever installs, which was correct but in addition i got charged for 2 additional cable runs at $50 a pop plus $79.99 (on my phone line bill) for a multi switch. The multi switch isn't even used in the setup i have and if one was needed i have one sitting in a box from when i had 3 standard recievers hooked up and no HD. So needless to say the M/S isn't used anymore and wasn't provided with one when i got the move install done.

Now heres the fun part. Apparently if its a screw up in billing which they admitted it was then they have to file paper documents against the install company to investigate the situation and then hope that they'll give me a credit back for what they freely admit is not my fault. So anyways after discussing this with multiple CRS's and 2 Supervisors i accept this and the turnaround time is supposed to be 2 - 4 weeks. Anyways 1 phone call per month until 2 weeks ago i keep getting the same story of the paper work has been filed, no problem it should be applied in time for the next bill once the appropreate rep deals with it. 2 weeks ago i finally get a rep who i think was just feeling sorry for me after spending 20 min on the phone with him and him going through all of the notes reguarding it he finally just applied the credits i was owed.

So anyways just make sure you really check your whole bill for random things when you have anything done to your account. I've never had 1 thing go right when i make changes to anything on my account reguardless of if its for phone, internet or sat. Make a change to 1 and something gets messed up with one of the other services at random.
 
Knock on wood, I have never had a problem with credits on my account. I was skeptical when I upgraded one of my receivers for a 9242. They sold it to me at full price and credited my account for $300. They had to charge me for installation, but told me to all back for a credit on that. I did and my next bill had that credit as well.

I don't think it is the billing system that is at fault, it is probably more a training/execution issue with the CSR's. If you get a knowledgable one, everything seems to work fine.
 
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