Don't bother anymore, kich. Whoever this person is, they're looking for someone to hold their hand, pat their head and say "Awwww, poor baby! You poor thing, here let me fix it for you"
I don't know about any of you guys, but working in a bank for 2 1/2 years has left me physically incapable of caring about another person's problems, ESPECIALLY when they do nothing necessary to fix it themselves.