Gender of BEV CSR Affects Service?

  • Thread starter Thread starter Bailrs
  • Start date Start date
B

Bailrs

Guest
First off, I am a guy. I will not go through the entire history of the rigamaroll i went through this week, but I did notice anytime something actually got done, it was a female on the line

everytime I got the "sorry I can't help you blah blah" it was a male...

odd i thought
 
I totally agree....

I"ve had many calls with Bell Sympatico as well. same thing

But maybe women are just better liars

"Of course...you will get a refund on your next bill."

Also, people tend to be nicer and get better service from a person of the opposite gender

Andrew
 
Myself, I have found the opposite to be true. I guess it really is a matter of CSR roulette.
 
Me neither...I have more problems with CSRs with having next to no english skills. I'm not refering to the French opperators either. They actually are sometimes better at speaking english.....
 
It would be nice if they spoke the same language as the person calling. I find that pressing 2 for French and then just start speaking English works quite well.
 
My personal favourite was last year when they mistakenly had the NHL-CI package on their French page for $100. When I called them on it the CSR told me it was for French speaking customers only. I told him that if he liked I could call right back, press 2, and then everybody could go through the painful process of listening to me order it using my broken French. :D
 
Gender doesn't matter...you can get poor customer service from both male and female agent as you can get good service from both male and female agent.

Remember that CSR works in call center. Typically there is lots of different ethnies appling for that type of jobs. They can not eliminate all candidate that do have an accent, otherwise there won't be any CSR and you will complain of the lenght of time you wait on the phone

Each compagny do have their good and bad agents. To understand more what's going on in their call center read:Bell Express Vu reps treatment posted by Agent Express V
 
yes but when a female rep starts with:

hello, thank-you for calling bell express vu today. how can I make you smile today?

you forget what you called to complain about.


on topic......i have had good and bad experiences with both.
 
Maybe just eliminate those that are impossible to understand. Used to be that fluency in English would be a requirement in a job which required you to communicate in English with customers.
 
I got lucky, I called BEV to set up my move appointment and to my amazement she spoke english sans accent of any kind. Not only that but she knew what she was doing. :o
 
Lately they opened a new call center in Ontario... Our call center in Montreal will get less call from the rest of the Canada and therefore you luck is better to get an Anglophone on the line.
 
Proficiency in English is the most import attribute of a CSR, not their plumbing.

When I activated one of my PVRs , I had to ask 3 times for the CSR to repeat the receiver/smart card numbers back to me. They still did not get it right, and got quite annoyed with me.

Last PVR was activated online, with no problems.
On the whole, my experiences with BEV CSRs have been o.k.
However, a few times, they simply did not comprehend English. I know they are trying their best, but it's frustrating as hell. :confused:
 
Or some version thereof. A few years ago when I had to call Rogers to help a friend with her hi-speed, the overhead message on the IVR that tried to address a FAQ was "We would axe you to unplug your modem to re-set it".

Personally, I don't have an issue with Ebonics, but it's not yet an 'official language'.
 
I've had problems with both M and F csr's, but more so with M. They seem to have a bigger chip on their shoulders than the F crs's. I guess it's that "my d$#k is bigger than your d$#k" thing comming into play. They want you to know that they have the power, and they ussually abuse that power. It has come to a point now that I will just call back if a guy CSR answers my call. I don't want the headache of arguing with a M, when a F will mostly listen/give me the info I need without the unnessessary back talk.
 
Btw, this was not for BEV, but it is true (in my case at least) for almost any company I deal with. I think guy crs's in general have something to prove. What that is I don't know, but they should take pointers from the F crs's.They are much easier to deal with... they also have a more pleasent telephone presence. ;)
 
I do remember speaking to a male csr back about a year ago after i lost some channels. His accent was pretty thick, but he was very pleasant and helpful.
 
All I know is that if you are unlucky enough to get the elderly woman CSR then hang up because she is borderline retarded and should be put out to pasture.

I told her about a payment that I made that was displayed as being paid on the Bell website but was not reflected in my current balance and she suggested that I should try phoning my bank. Terrifying really.
 
Back
Top