Frozen Blackberry Tour during Wireless Software Update?

Erin

New member
I have a Blackberry Tour and I chose to do the Wireless Software Update. It has been running for 6 hours now and has been frozen for 3 hours with the screen reading:

Overall Restore Progress : 1%
Current Database: BBgroups: 69%
Elapsed Time: 19:26

Ive tried turning it off then back on, doing a soft reset, taking the battery out and putting it back in, plugging it into the charger, and plugging it into the computer. No matter what I do the same screen with the same percentages keeps coming back up.

No idea what to do from here to get it back working.
 
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