ATT does not care in any way about any of their customers. They do not care if you cancel, they do not care all that much if your having a problem. They have become so big that they do not care about customers anymore, the old ATT was so much better, once they took over cingular, they became horrible. The only reason I am with them is because they have a GSM network and I like being able to get different GSM phones that are not available by carriers. I would get tmobile but their coverage sucks in Los Angeles, not to say ATT is much better, I have dropped calls all the time.