I have been a customer of Verizon Wireless since 2002 and overall I have been happy. Yes, they do try to squeeze every last dime they can out of you. Want games or music? No prob but you are forced to do it through them and you will get overcharged. However in my area they have a great network. I have only had three or four dropped calls in all these years.
The new "New Every Two" thing is new to me. When I last signed a contract with them it was still $100 towards any new phone if you commit to another two years. If they don't honor that when the time comes, I will raise hell. They can't agree to something and then change their minds after the deal is done. It's a contractual issue and I will hold them to their word just like they would hold me to mine if I decided to cancel prematurely.
Re: Pricing. I find Verizon to be a little high. I pay what comes out to $47/month after taxes, fees etc for 450 minutes per month. I don't need more minutes than that so it works for me especially since nights and weekends are free. However, I'm not into text messaging. If I was, the bill would be higher. All in all, the pricing is not the best, but the coverage is so I deal with it.
Re: Customer Service. I'm not a huge fan of the Verizon Wireless stores. The people there don't seem to be that excited about being there - not that I blame them. However over the phone, I always get someone who speaks English fluently and is interested in solving any issue I may have. There have been a few problems over the years (billing, service, whatever) and I have always been happy with the Customer Service reps. Ask Sprint users what they think of the Sprint reps and you might get a different answer.
Anyway that's just what I think.
The new "New Every Two" thing is new to me. When I last signed a contract with them it was still $100 towards any new phone if you commit to another two years. If they don't honor that when the time comes, I will raise hell. They can't agree to something and then change their minds after the deal is done. It's a contractual issue and I will hold them to their word just like they would hold me to mine if I decided to cancel prematurely.
Re: Pricing. I find Verizon to be a little high. I pay what comes out to $47/month after taxes, fees etc for 450 minutes per month. I don't need more minutes than that so it works for me especially since nights and weekends are free. However, I'm not into text messaging. If I was, the bill would be higher. All in all, the pricing is not the best, but the coverage is so I deal with it.
Re: Customer Service. I'm not a huge fan of the Verizon Wireless stores. The people there don't seem to be that excited about being there - not that I blame them. However over the phone, I always get someone who speaks English fluently and is interested in solving any issue I may have. There have been a few problems over the years (billing, service, whatever) and I have always been happy with the Customer Service reps. Ask Sprint users what they think of the Sprint reps and you might get a different answer.
Anyway that's just what I think.