Expressview - Account suspension?

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bermudagirl

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I am not technical in any way. I was travelling for 2 mts and EV offered to suspend my account for a lesser fee, instead of cancelling. It was working find prior to my departure. On my return when I tried to use the TV it had "o" signal. After numerous calls I have had no support except a charge of $75. to have my signal returned??
I find this totally unethical. I wonder if this is the norm and what recourse do I have other than moving to another provider?
:eek:
 
If the "zero" you are referring to is your signal strength then that is a problem with your dish allignment of cabling. Even if you account is suspended you still receive the transponders however, you will get a display message saying a valid subscription is required on every channel except the info ones.
 
It sounds like its an unfortunate coincidence that you lost signal while your account was temporarily suspended. If you are not under contract, you can cancel and most likely take advantage of deals offered to "new" customers with the provider of your choice. It may help to call these providers, and see what they are offering, and then present that to Bell to see if they can resolve the issue, IF you really want to stay with them. If not, just try another provider, and get the new customer deal!
Good luck
P.S if where you live there is A LOT of snow, have a quick peek at the dish if you can, it can be covered with snow, as a neighbors was.:o
 
It is worth noting that while an account is suspended, if you are renting the receivers, this amount is still billable...
 
It cost 15$ per moth to have your account on temporary suspension if you did it throught an agent an only 10$ if you did througt the self serve tools (bell.ca or channel 188 if your receiver is connected to a telephone line). There is no reconnection cost!

Having your account on temporary suspension won't interfer with your signal

Perhaps, as said previousy there is snow on your dish...if possible remove the snow, it should fix the issue

Have you disconnected the cable while you were on vacation? If so, verify that the cable going from the dish is in SAT IN, not TV/ANTENNA IN. lots of client who called me when I was a CSR made that mistake

Did they send you a technician? If not, there shoudn't be a 75$ charge. That 75$ is only charged when they send out a technican, no matter if you are renting or if you purchased
 
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