Explain why John D. Rockefeller was "an agent for better and worse" in American...

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ashleyee2100

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...history.? Economist Robert Heilbroner once described John D. Rockefeller as "an agent for better and worse in the immense industrial transformation of America."

The above is the passage the question is referring too, I'm not completely sure as to what to write down. Any help or suggestions is completely appreciated.
 
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