Error 005 smart card currently does not have authorization(?)

  • Thread starter Thread starter Wings69
  • Start date Start date
Follow up from this issue - strangest thing. 10 minutes after the call, I got a call from someone else at Bell, something about a technology group. They're interested in investigating my box and card because of the issue, and can they come over right now and swap it out? Sure! They show up an hour later and do just that, and everything's working great - both the 9200 and the 5900. Not sure if it has anything to do with the press release they put out yesterday about same day service, but whatever the reason I have to give them props.
 
Hi people, my first post here although I have been a reader for some time.
I have a 6100 that keeps coming up with a 005 or a 019 error which both have to do with the smart card. It has a black screen when this happens and I have to remove the card and reseat it to get the receiver to cycle thru the checks and the program guide before it will start again. This has been happening every night at about 2:00am for the last few weeks, as I usually leave the unit on to record some show or another.
I also have one other 6100 that had some odd problems, but different, about 2 weeks ago as well but they stopped after a few days and it has been Ok since. It is turned off every night though.

I am hoping some one may have some ideas about this or is my receiver on it's way out. The receiver is just over a year old BTW.

TL
 
Has anyone had any luck getting this fixed yet? So far I've called Bell twice, and I am now waiting another hour (2 hr wait) before I have to call again. it's nice to have no TV and still be paying for it... *dripping sarcasm*. It's bad enough I've had a zillion problems with Bell, beginning with day one of installation, and I've only had my account with them a month.
 
There is no reason to leave it switched on, it will turn itself on when the timer fires.

Turning it off will also allow it to download any updates it requires.
 
And that's why I just switched to Cogeco :D

Too much BS to keep putting up with. I've been with Bell since '96, and it's just been getting worse and worse and worse...
 
I've had my 6131 for 2 weeks and I just lost almost all channels. Only channels left are the Bell info channels.
 
And what did Bell say when you called.?

Sounds like they, for some reason, cut off your programming.
 
I know that would be the best way but unfortunately I have never been able to get feature to work in the system I use here.
 
That's just what I have done, but always with Bell it takes awhile. After 3 calls I finally managed to get to a senor person who finally said she would send out a new card. She said 3 to 5 business days and I had it in 3 days. The 6100 has now been working for 3 days with no problems.

The activation is another story and went the way many people on this forum have said with having to call tech to get it working after waiting for 5 hours to get the programming updated when they said it would be 30 minutes to 2 hours! Of course once they have you, you get the upsell story after a less than 2 minute period to get all the channels on the receiver! Sure does make you wonder!
 
Error 005

I have a telus receiver and it is doing the same thing - so I wonder if it has to do with the digital change over?
I have also googled this error and it seems Bell, Telus and Dish in the US have this error. I think it's a bigger issue than just resetting your receiver.
 
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