Eastern American Networks Disappear

  • Thread starter Thread starter ssmith
  • Start date Start date
S

ssmith

Guest
I am curious if anyone else has experienced this problem. I subscribe to the HD channels inwhich you receive both East and West American HD network feeds. When I subscribed the understanding was that you also receive the East and West SD American network channels at no extra cost. Everything had been going fine for a couple of years until yesterday. My eastern SD channels disappeared but I still receive the HD eastern channels. When I contacted Bell today they said it was an error and I shouldn't have been receiving those eastern SD channels and that to get them I would have to pay an extra $1 per month.

Anyone else with an HD package experience something like this lately?
 
Exact thing happened to me back in Feb/March. I was told when I subscribed the same thing as you that since I got the HD East feast I would get the East SD feeds at no extra charge. Then they disappeared... I ended up just paying the extra $1.00
 
The agent who took the call was right...

Client with HD pack will get both the East and West feed in HD included in the HD Value Pack

They will receive the East OR West feed, depnding were they live. If they want both East AND West feed they need to suscribe to US NETWORK which cost 1$/month

Due to a mistake in our system, certain HD clients that do not suscribe to US NETWORK had both the East and West SD stations of the US NETWORKS, the situation is now resolved, and only those who suscribe to US NETWORK get both feeds. There was a message sent on the bill to all clients toutched by that situation
 
Same thing with me too. I have HD and on my last bill, they said I was getting the SD west networks because of an error and I would have to sign up for them and pay the extra dollar. I haven't signed up and they haven't cancelled them, so maybe the error persists.
 
I was getting both the SD feeds AND I was paying the $1.00 per month for them. A few months ago my bill says that I was receiving them in error and if I wanted to keep them I would need to pay the $1.00 charge per month. Didn't really understand that...

They disappeared shortly after that and I haven't missed them yet. Perhaps someday I'll subscribe again if the need arises.
 
Back
Top