E63 constantly turning off and on

[anaboveaveragejoe]

I want to use my E63 but am having issues with it restarting all the time. I have done a master reset and the problem persists. Brand new sim card, don't see any updates hung up?? Hope someone can help me with this. :befuddled:befuddled

thanks

 

[Faur]

If turning off 3G stops the reboots, then you have 3 options.
1. leave 3g off.
2. find new firmware designed to cope with at&t.
3. replace phone with newer.

 

[Ellia]

As stated. Get the latest firmware from Nokia. That will address the restarting issues with AT&T 3G.

 

[Khurram Shahzad]

OK the search will be on for new firmware, I will try the nokia isite again. Thanks hope this works, I am trying to keep out of the contract extension...

 

[Kunmui]

What is the product code of the device you are using?

 

[max e Pad]

finally have the program seeing the phone, it is ready to load firmware version 501... now to get the phone to stay on long enough without shutting off. Does the code look right?

code 0576884010922s

 

[Death By Chemistry]

Is there a way to load it onto the memory card and load it from there? Not sure why it keeps restarting though, that's the real question.

 

[IronMan of Rome]

No, the update needs to happen connected to a computer. Keep in mind that you will loose all data so you should back up items that you don't want to loose. Lock the device is GSM only mode and that will help keeping it on long enough to update.

 

[photo 101]

Thanks forgot to switch it back to GSM only mode after I did the hard reset.

 

[Reverie]

OK so it updated something...but when it tried to install firmware 500..... it automatically disconnects. It looks as though it downloads the update then hangs when installation occurs. I'm gonna take a break and drink a pot of coffee, I need a break. Will hit it again in an hour or 2.

 

[NGPhoto]

Try restarting the computer and then the phone in GSM/2G, then start NSU.

 

[Aliiiiii]

Ok tried restarting phone and computer, seems to download update then when installing it loses connection. After that it doesn't seem to reconnect. Firmware on the phone is version 100, is it too big of a jump for the phone trying to go to version 501?

IF it downloads but has a problem installing it, can I try and install the download without he PC. So far I haven't been able to find the download

 

[Wow Fiend]

I've had this problem on my E72 where the firmware downloads but then when the device restarts it looses the connection with the PC. The device restarting is a normal process during the update as it goes into a loader mode that the firmware can be copied to the device. Try doing the update on another PC, preferably one with WinXP on it and see if that helps. That's how I solved my issue. The jump from v100 to v501 is not the issue here.

 

[Me Being Me]

I am using a PC with WinXP, I'll try my other PC and see what happens. Thanks