Although i absolutely LOVE everything else with my Pearl, i have had HORRIBLE phone service so far. I am a new customer to T-Mobile so i don't know if it's the service or the phone, (i'm gonna say its the service) but I get horrible reception, dropped calls constantly and I have to go to a certian area of my office to actually place phone calls because i get NO signal in most areas. I work in NYC where the coverage map is suposedly EXCELLENT, however, in my office, on the street, on the bus, my service just plain blows. I have a few more days before I'm locked into a contract w/ T-Mobile so we'll see if i can tolerate this...