Well .........
Here's what PalmOne has to say about the issue (and I explained it to them just as I explained it to you ......so there should be no confusion).
They are incorrect aren't they?? Do they even know their product? Or are they right and I'm just missing something??
Here's what they said:
Dear Syno:
Thank you for contacting palmOne Technical Support. This is Rolando and I will be assisting your email with regard to the PIM you?re asking so that you could re-install what you?ve accidentally deleted.
Syno, with regard to your issue, you need installing the Palm? Desktop software because the PIMs are in there. After installing, you need performing HotSync? so that your data would sync to your computer. If you don?t have the installer, download it from our web site:
http://www.palmone.com/us/support/downloads/windesk414_legal.html
Installing Palm Desktop
Shut down all your currently running applications. Disable any virus scanning applications that may be running. Virus scanning applications usually are visible as tray items in the lower right corner of your Windows Start bar.
Start the installer:
? From a web download: Double click on the handspring.exe or Palm.exe file.
The Setup Wizard will guide you through the installation process. If Microsoft? Outlook? is installed on your computer, you can choose to synchronize with either Palm Desktop or Microsoft Outlook.
We hope this issue has been resolved to your satisfaction. A Customer Satisfaction Survey will be emailed to you very shortly. Please take time to provide us with your feedback about this support experience, as it will help us in our on-going effort to continually improve our services.