crispy...I use to work at a fish rest. they fry it soft, that way if it continues to sit under their light for awhile they can put it back in the grease for a few minutes. If they made it all crispy at first and it didn't get ordered, they'd have to throw it out after a little bit. If you like it crispy which most people do, tell them when you order it you want it crispy, they'll do it.... If not find a new fish rest.