Dish Care

  • Thread starter Thread starter Dan Boyd
  • Start date Start date
D

Dan Boyd

Guest
Anyone else in B.C. get sold Bell's Dish Care and then 2 yrs later when a reciever dies told sorry Dish care is not valid in B.C. we will refund your money..

My HD PVR stopped working on HDMI (other 2 HD PVR's work fine for HDMI)
Also every few minutes will give me a blue screen then return to normal when i use Component.
Thanks for any help
 
Sounds like the type of thing your local provincial government services dealing with consumer protection might like to hear about.

I'm sure CBC's marketplace would love to do a follow up to see how Bev hasn't improved and may have gotten worse since their last story that painted them in an extremely poor light.

In addition, if you go to court, you'll want to seek "specific performance" to compel them to honour there offer.

I'd sure be interested to know why B.C. was singled out?
Is Alberta or the Maritimes next?
If they can't offer their product equally to ALL Canadians as a National provider, then maybe they should forfeit their charter to operate a BDU.
 
I've heard here that folks in B.C. weren't to be covered by Dish Care, but most get told they can't sign up for it at the start. It's bad and unfair that you thought you were covered.

My speculation (unaided by facts!) is that there's some law in B.C. that makes Dish Care not work for Bell, and so they don't want to offer it. Otherwise, it makes no sense to treat the province differently.
 
So Dan Boyd, This was in last week that they said they would give you your money back?

I'm asking, as I have been aware of some of the issues raised in the thread, but live in BC, and was offered DishCare last week
I decided to take it as I did ask the CSR (who seemed reasonably knowledgeable) about the BC issue - he said it worked for BC
I assumed it was a recent change in policy - the Dishcare I do regard as good value in my case as I have a number of receivers, a couple with PVR/hard drive

So they turned yo down recently?

Did they offer you any free programming or intgerst adjustment?

Jeff
 
wait a minute...are you saying the left hand doesn't know what the right hand is doing??...that can't be. ;)
 
I agree dirtyjeffer, this does not sound like the Company we love so much at all......
 
It is clearly stated in Info Zone (agents information system) that clients in BC could not get dish care (doesn't say why)...unfortunatly the option is there for ALL clients, that's why the agent was able to add it. Lots of agents doesn't know about this, weren't told. I personnaly learned it cause I proposed it to a client when being listen to for my weekly quality rating and the warned me about it. Of course it's nice of them to credit you back the money you paid for dish car, but what you really want is a working receiver...

You said you've been suscribing for 2 years to the insurance? You've paid approximatly 125$ in dish care...that pat, you said has already been takencare of and will get credited. When they replace receivers throught dsh care they always send a refurbish unit which cost 149$ +
12$ shipping & handling. I would call and request a satisfaction credit for the difference in price, if not threathen to leave. They will transfer you call to retention who will certainly give you what you request.

Good Luck!
 
Unfortunately... This is a perfect example of EV's poor internal software. Why should CSRs and customers suffer due to management's lack of commitment to developing decent software? This takes maybe a dozen lines of code to implement. The accounting software is even worse. It's inexcusable for a company of this size...
 
Maybe they just never taugt of removing the code from that province...

It's a situation that affects very few clients, since all agents should be aware that BC can not get Dish Care...Max Plus the application we use to mak sales proposition on a call will never select Dish Care for a BC client

 
Agreed, it's not like Bell is some junior startup company with John as the entire IT department.
Maybe that's why they don't try and write STB code like the others guys do, who BTW also wrote their Customer Billing System.

They may not want to fix it for the same reasons the don't appear to want to fix piracy, because secretly, it's actually making them money.
At least that's my take on it anyways.
 
The question of the day is: Why can't Bell customers in BC get Dish Care? Enquiring minds want to know--me.

Agent Express V: Does that mean that anyone can buy a refurbished 9200 for $149, or is that the price you charge customers that have Dish Care and need to replace their broken 9200?
 
Not everybody could buy a refurbish 9200 at 149$...

Only client having a defective out-of-warranty 9200 could get a replacement one at that price. They have to ship out the old unit
 
Still this is cheaper than even trying to install a New Hard Drive if that was the failure.....
 
Of course...and tis is why the option is there.

Bell Express Vu is not loosing money:will take back the defective receiver, repair it and re-sale it as a refurbish
 
So Dan Boyd, what happened? Did they give you a refurbish receiver free as I think they should have...or the credit for all the dish care + the difference to get a refurbish as a satisfaction credit?
 
I wonder If anyone has told Expressvu to stop taking the money from B.C. customers or let them have the service Expressvu charged them for . I would hope they can sort customers by province
 
Lots of client declines to have dish care added when we offer it... I don't belive that the situation is widely spread, and I always look in the account that it wasn't added by mistake when I take a call from a BC customer. If it's the case I remove it on the next day of billing cycle, advise the client and credit all charges he got for Dish Care
 
Back
Top