I was in your position about a year and a half ago. Scott was working at AMS, very aggressive salesmen, knew his shit, but was very pushy. we got into it, I said Eff the bike, and forgot about it....
fast forward to june this year, I started looking at bikes, didnt even think of going back to AMS as I wasnt treated like I wanted to be treated by scott. Called up European Cycles in Plano, talked with Sean, very helpful, very diligent, Jr was cool, I felt like family. I picked the bike up from them, brand new 1198, I was happy.
Fast forward 800 miles, ready for the first service, got on DFWDucatis, did some research, European cycles tech wasnt very knowledgeable, I wasnt a fan of that, I want someone who knows more about the bike than I do, working on it....
So I sent an email to Jeff at AMS, outlining my experience with his outfit in the past, I was hesitant to take it to them, but Im a fan of second chances....
AMS ended up doing the first service, a 14T, and cleaned it for me And on top of all that, Rosa waited almost 2 hours for me to get there. I was happy.
Im not a shop whore, I like both shops, like both guys. Each have their plus and minus, I dont drink either shops koolaid, I just ride the dog snot out of my bike and want the best for it.
Do your research, and see who fits your bill the best. I love AMS' show room, very nice. Makes me want to buy stuff...... Jr and the gang over at European cycles in plano make you feel like you are at home.
All I can say is do your research, in the end, you wont be dissappointed riding any duc
Louis