Customer Service

H

Help!Me!

New member
I am pissed off beyond all belief right now with the state of customer service in Australia. I am moving half way around the world in a few weeks time which is a pretty stressful thing to do! I have to dearly loved pets who are coming with me no matter what the cost. So I rung up a pet transport company yesterday, get a file, quote for service etc. and think that everything is fine. I remembered that I had forgotten to ask the total fucking numpty at the company a few questions and write her an email.

And then I wait....and then I call, get cut off, and then I wait. Then I finally call again because it's pretty fucking important that I get thier flights booked!! And then I am put on hold and then FINALLY bitch comes to the phone. It turns out this cretin has lost my file somehow (it was digital) and didn't realise that I would be arriving at my destination on a Saturday which increases the price and causes a 5 hour processing delay. And then acts like it's my fault she's incompetent.

WHAT THE FUCK???????????????

Firstly I'm not trusting her with a $4 transaction, it's in the thousands. Secondly my animals are not a latte, they are living breathing creatures. What if I had thought everything was grand sent her my credit card details which would probably be processed by someone else and no one had showed up to collect them?? I would have been screwed, as in miss my flight, not have flights for my animals and the list goes on.

This type of she'll be right attitude and complete lack of customer care in this country drives me fucking mental. Take some godamned pride in your fucking job and do it properly.

Rant over.
 
ahh.. champ they are just pets. Calm down it's not like your the only person they have to process through this shit there are ALOT of other people they have to worry about, and I'm sure it's not all her fault so stop your bitching and hope there wont be a terrorist on your flight.
 
you have a good point hunter...

businesses do not realize that to get more business they need to provide their customers with good experiences so their customers can refer their friends to that business or at least want their customers to come back

FUCK THOSE BUSINESSES WHO DO NOT CARE ENOUGH TO WANT TO GIVE THEIR CUSTOMERS A REASONABLE EXPERIENCE

this is all i have for all those businesses:mfinger:
 
I'm with The Hunter on this one. Incompetency should be recognized, ridiculed and reported. It is not acceptable. And I can understand why the lack of follow through on the part of the animal transport people was even more frustrating (understatement) than it would have been if it were done by the people movers. If we show up at the airport, and our reservations have been mislaid, misinterpreted or messed up, we can deal with it - unhappily, but we can find a solution. It's not the same for the pets. First off, there are a lot more regulations on how they are transported, what happens when they reach their destination, and any quarantine regulations on the receiving end. It's a process with a lot of details, and even one step missed can result in an extremely uncomfortable (at best) situation for the furry friend.

Once you're moved and settled, consider taking the time to write a formal complaint to the company you used. Let them know what happened, what went wrong, and how you think it could be avoided for other customers in the future.
 
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