Okay, there are a couple of questions I'd like to have answered, and since there seem to be a few people that understand the service, I thought I'd ask.
1) Aside from employees having access to coporate e-mail, is there a site or other resource a customer can use to see what the company has in the works? Perhaps a non-marketing, up-to-date FAQ?
-It seems like, with as far behind as they remain, technologically, they'd have some way of notifying the public about what's looming on the horizon to keep customers excited, thus, loyal. The EVDO news was new to me, I didn't even think Cricket would be able to consider such an upgrade, especially with web access being so new.
2) I once heard someone say (years ago) that Cricket purchases only 72 channels on each tower, or something of the like. I think the point was that they rented the lines from other telecom agencies. Any clarification or myth-busting for this?
3) It seems like Cricket has a very minimalistic approach in all aspects of their coporate philosophy. Is this the low overhead approach to profit? Any hopes that this will change? Customer service and satisfaction is my largest complaint with the service.
I REALLY like Cricket. I've used the service for over five years, and am reluctant to switch to a more feature-rich service... however, the apparent lack of customer appreciation keeps me asking if the $60/month I'm paying is really worth it (including flex and insurance). I'd just like more practical information on the company, not press releases or complicated specifications.
I realize I'm asking for a lot here, also that some of this info could be uncovered though involved searching, but some more light neeRAB to be shed on the situation.
Thanks in advance if anyone can provide some information.
1) Aside from employees having access to coporate e-mail, is there a site or other resource a customer can use to see what the company has in the works? Perhaps a non-marketing, up-to-date FAQ?
-It seems like, with as far behind as they remain, technologically, they'd have some way of notifying the public about what's looming on the horizon to keep customers excited, thus, loyal. The EVDO news was new to me, I didn't even think Cricket would be able to consider such an upgrade, especially with web access being so new.
2) I once heard someone say (years ago) that Cricket purchases only 72 channels on each tower, or something of the like. I think the point was that they rented the lines from other telecom agencies. Any clarification or myth-busting for this?
3) It seems like Cricket has a very minimalistic approach in all aspects of their coporate philosophy. Is this the low overhead approach to profit? Any hopes that this will change? Customer service and satisfaction is my largest complaint with the service.
I REALLY like Cricket. I've used the service for over five years, and am reluctant to switch to a more feature-rich service... however, the apparent lack of customer appreciation keeps me asking if the $60/month I'm paying is really worth it (including flex and insurance). I'd just like more practical information on the company, not press releases or complicated specifications.
I realize I'm asking for a lot here, also that some of this info could be uncovered though involved searching, but some more light neeRAB to be shed on the situation.
Thanks in advance if anyone can provide some information.