yeah, ive heard of the same thing happening to some buddies of mine..even with the extended waranty they would not exchange the product..maybe he might have embellished his story a little bit. anyways.many stores are the same way...circuit city, compUSA...best buy...ive even gotten shit from wal mart...thats why i started getting all my shit online...beats having to put up with sales reps and all their bullshit....