You said on Retention Departement question:
Originally Posted by Agent Express V
Of course they will make you an offer...most probably 2-3 months free or 10% off for 3 months, if you don't agree 6months, then they may go for 6 months.
If your complaint is more that there is no deal to upgrade receiver, or to get HD they might offer you free receiver for 12-24 months.
We do have promos for existing clients too. Right now if an existing client wants to have a HD receiver and doesn't have Nimiq 2 programming we install the receiver and the upgrade free of charge. Also the client will get HD programming free for the first 6 months.
This winter we had a promo where existing clients could buy HD TV and get a postal refund between 150$ to 400$ depending on the TV size they got if they rented an HD receiver after
Agent Express Vu, PLease, please stop posting this inaccuracy,
Quote:
Right now if an existing client wants to have a HD receiver and doesn't have Nimiq 2 programming we install the receiver and the upgrade free of charge
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It is NOT FREE, an existing customer is charged for ALL the work carried out. They get a Programming Credit equal to the cost of installation.
Installing a 6100 for an existing Customer STARTS at $75.
Installing a 9200 for an existing Customer STARTS at $125.
Most HD installs for existing customers who already have 3 or 4 receivers runs int a small fortune, $225 to $350 are normal charges.
Yes the customer gets back these charges as Programming Credits but do not forget that our government still gets its cut as the customer still has to pay all tax's on these charges.
I reiterate, it is not FREE.