Posted by Playin TV fan:
My friend just had an HD TV and receiver installed afew months ago. She had purchased the receiver and was with Express Vu for only a year an a half, still under contract. When she added her HD PVR shehad to pay the upgrade kit on her credit card, and then got refunded on her Express Vu bill.
I was thinking of going rental with a 6100...wanna wait until new receivers are out to buy one of those. I paid a rental certificate (50$) on my credit card. Also paid the upgrade kit (90$ I belive) on that same credit card. The credits for that both appeared on my bill which I received 2weeks after I did the installation. There was no charge for the technician, just as they told me.
No wonder people are complaining about service at BEV. If reps like Nimiq1 come on the site, and when you post here as a rep it's because usually you think you know your job, and misinform clients, they probably misinform the clients on the phone as well. In this case it would be a good surprise for the client (he thinks he'll pay the install and gets it free), but in other cases it could make the client unhappy, therefore causing call backs and supervisor calls