Hi all,
I having been experiencing the same problems with the stations disappearing from the guide. Even though I live in the area and have been watching the channels for a few years.
About a week ago, I called express Vu and they stated that it was a problem on their end and the channels would return.
I waited for about a week and still the channels had not returned, so I called again and got conflicting stories from two different supervisors. I got to the first supervisor after the csr rep told me that the channels were not available outside of the Thunder Bay area. I asked what I was supposed to do as that was my source of news and local content.
I kid you not, the rep said other than moving to Thunder Bay there was nothing he could do for me. I told him that I could take a joke as good as the next guy, but you can't be serious. He was, so I asked to speak to a supervisor.
The supervisor came on line, and informed me that the broadcaster had requested that the content not be made available outside of the Thunder Bay area. I asked why it had been working all along. He stated that it was a free trial and that had ended. I informed him that I was not buying that load of bull and no company runs a three year free trial. I asked him why they ( Dougall Media) would restrict content to Express vu and not to Star Choice as the channels are still working on Star Choice. No answer only that he was unaware of the what the competitors are offerring. I informed him that I was aware and would confirm with someone I knew that had that service and call him back.
I did and called him back but got to another supervisor. This supervisor informed me that I was entitled to the programming and there was something on their end that master controllers were looking into. I was assured that the problem should be rectified within a few days. We will see...
I did note however in my research that SC base service package was indeed cheaper and had many of the programs I need to receive.
Funny things happen when you force your customers to explore their options......
Thanks for the soal box.... rant off...