Changes to Bell Magazine

  • Thread starter Thread starter Ex Agent EV
  • Start date Start date
E

Ex Agent EV

Guest
I said that ENTERTAINEMENT was not longer printed by the editor...not PRIMEUR!

Entertainement wasn't replaced by Bell magazine, Bell magazine was there before we stop offering Entertainement

If you hve more than 5 theme pack yes you do see the magaszine being charged 2$, but further on your bill you see a 2$ credit. +2$ -2$ =0$, no?
 
Not sure if this is the right place for this but does anyone have any insight into what changes the magazine will be making in it's next issue. Hopefully it will become more of an schedule type mag instead of a PR mag for Bell. Somebody here must work at the printers or at the very least pretend that they do.
 
What I also tried to explain ealier on is that it seems that the marketting team of that magazineis going over this forum, espacially this thread, therefore sjhowing that they are interested on what client thinks. I know so well that you are not the one who send me that private message Haystack, and I don't see why you would have understood that I was saying you did.

I was only telling people unhappy with the magazine to e-mail them to let them know what they want in that magazine...
 
I beleive everyone understands that. What they are trying to say, is that if everyone cancelled and the magazine was no longer being produced then EV should still give those with 5+ themes a $2 credit since it isn't costing them anything any more. Rather than give it free to the customer, but EV absorb the cost, most customers (at least those that don't want the mag) would rather just have the $2 that EV is currently paying to the publisher and Canada Post.

Personally, I didn't care much for the previsous version. Once in a while it had a bit of interesting info, but unlike others in this thread, I didn't care for the "guide" and found it a waste of space. The "new" mag isn't any better or worse and I guess I should cancel just to save a tree since it has little value and after a quick flip through the pages goes straight to recycle but perhaps I'll give it a month or two more to see if it eventually has any content appropriate for me. Not sure that I have any particular sugestions for content, about the only thing I'd be interested in is a preview and writeup of upcoming PPV movies. I'm sure an online version would be just as (un)suitable for most people.

I encourage anyone who doesn't want the magazine to discontinue it to save paper/trees :) (and perhaps this will send a message to Bell as well)
 
Be sure to call BEV and ask where you can see the Showcase programming in HD... seeing as they advertised it?
 
You did not understand my comment. My comment was an observation on your comment that WE have to specifically say we don't want the magazine anymore when we downgrade our subscription or we get stuck with a 2$ charge for a magazine we never wanted in the first place.

Since you are the ones who insist for everyone to get the useless piece of junk, going so far as to subsidize it and automatically adding it to people's subscription against their wishes, I find it preposterous that you wouldn't also automatically cancel it when we somehow don't qualify for the subsidy anymore.
 
oh goody, the new magazine will be up to the quality level of the Air Canada in flight magazine, enroute. Can't wait...
 
Change it back to Entertainment Magazine is the only change I want to see. At least Entertainment Magazine has schedules and information relevant to subscribers. Bell Magazine is just EV promotional crud.
 
This is what I said:

Entertainemenet magazine is no longer printed by the editor...
That's what I was told... According to previous post I was misinformed

And I said:

I certainly woudn't use your option to get the Primeur magazine...Express Vu still offers it and it only cost 1$/month to the client. Why would I use your option and pay 1$ more per month?

Where do you see that I said that Primeur was no longer printed by the editor?
 
I think a few have slipped through the cracks because not many know that according to Expressvu they have actually subscribed to a Show Magazine as well as ordered Expressvu.
 
I don't see why Bell should give you that 2$ if they would no longer print the magazine...

You and I, and people on this forum may not like the mgazine, or find it useful, but I do have clients calling as soon as the magazine is a day late. If the product is out there that means there is a need for it.

Instead of unscribing, I encourage you to go to the magazine's web site and make you comments, suggest what you want give the new version a few months trial...


 
When we activate an account and the client has 5 themes we tell him at the same time:"Sir, since you have 5 theme packs you will receive the Bell TV magazine (now Show) at no extra cost."

It's not like asking directly if client wants it (in that type of case), but he can not say he was never told
 
Entertainemenet magazine is no longer printed by the editor...

I didn't heard that there would be any changes to thge Bell TV magazine from our internal information system and I didn't see any mention on the French issue that there would be changes
 
Cool! So Showcase HD and RDS HD is available Sep 1 according to the new magazine? Awesome!!!

I'm sure everyone will understand when that turns out to be another lie. Ooops. Marketing "mis-statement". :rolleyes:
 
First Gimli I personnaly never add automatically the magazine to the account. The client is well informed when I do so.

For example, last nught I got this French lady that had the base + 1 theme. She added ITV games, but agent added them individually rather than in theme packs, which would have given her more game and cost her 4$ less. When she called me I suggested that she gets an extra 2 French themes, and that we put the ITV games theme pack, rather than the 4 games she had indivdually. This choice would hav given her an extra 2 theme packs + 2 extra ITV games. She accepted. She now had 5 theme packs (3 French themes + 2 ITV themes). I told her:"Since you now have 5 theme packs you are eligible to receive the Extra magazine free of charge every month, i'm adding it for you on your account, is that alright?" -"Yes" -"Just to mention you will see is charged 2$ in the programming charges section, then you will see a 2$ credit in the section credits and adjustement". I did advise the client of everything and she agreed. Result for that client:4$ less on her bill + 2 extra themes + 2 extra games + a magazine

Second, we can not assume that you don't like or don't wat the magazine...if you are calling to "downgrade" your programming it doesn't mean that you don't like or don't need the magazine. It mean you don't want that group of channels anymore.

I personnaly always ask when I "downgrade" an account if client wants to keep the magazine. It affects my RPC (Revenu Per Call) and therefore my chances to get bonus, but it provides a happy experience to the client, who doesn't have to call back the next month, upset that he is being charged for the magazine.

I know that since this step is affecting agents RPC (and bonus) lots would not take that extra step, and ask the client if he wants to keep the magazine. Nothing forces us to. You call to downgrade programming, we remove it on the first day of the next billing cycle, we confirm next monthly rate, do a sales attempt, recap the call (including explaining pro-rata charges) confirm the monthly rate and thnk the client
 
The latest issue says right on it the name of the magazine is changing. The new name escapes me though (Show?). I don't know if the content is changing.

-Mike
 
I don't want it. I never agreed to it. I think it's a piece of garbage. Despite what EV claims, their customers pay for it. Why should I be forced to pay for it? Why should I be deprived of the magazine that EV agreed to deliver?

EV, what an arrogant company.
 
I'll be dropping it, even though I'm getting it for free. I'm only interested in seeing the programming and specifically the listing times for all HD Movies for the whole month. Miss the original way back which did this. I'm not getting this junk, waste of paper.
 
Back
Top