CBC-HD Missing on Bev

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yeaaa, for all of those that care, it is back
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gotta keep the bell boys on their toes
just dont lie to us bell, there are too many people on sites like this, who will catch you in your lies! (darn internet!)
 
I guess whathever i'll say you guys wil argue...

You are trying to blame the fact that i'm French for this misunderstanding of the expression"the source", when it has nothing to do with the matter.

This thread should have been over a long time ago according to me. What more could be said?

"The source" for Bell Express Vu could mean the channel itself or a problem at our main satellite. One or other, the t will not get the channel...does it really matter then what caused what?

Both English an French reps use that expression so there was no language issue there...

PEOPLE GET A LIFE! GET OVER IT!

I know it's a bad timming since it was showing the soccer game, but come on, it's not like you were not ablo see it, it was availble on the SD feed. On top of it it it was only down for about an hour...not even the hole game

For those who plan to cancel for that...are you willing to pay early termination fee who cant be over 200$ for that?
 
Whether English or French the message was the same...channel is down at the source
 
If this was an isolated incident then I can see your point but it wasn't. Bell's imperious attitude towards its customers daily and this just is a flashpoint.

As an ex-Bell ExpressVu user, I was subject to constant abuse from the CSR's when I tried to get issues resolved with the crappy equipment they sold me. I had five receivers replaced (at no charge because they were faulty) in about 3 and half years with the company. Each time, the company made me jump through hoops and accused me of all sorts of things and seldom listened to what I was saying.

In each case, it took repeated calls and letters to get my issues resolved.

I can see how incidents like this are the "straw that broke the camels back" for many ExpressVu subs.

If Bell gave a rats behind about its customers then I think you would find folks much more forgiving and understanding.
 
That's what it is...it's down at the main source at Express Vu. That's why we refered clients to the SD feed...
 
i think most people have managed to get over missing the game in HD
the thread was started, because a customer was missing a channel that he was paying for
the reason for the missing channel has been established (bell boo boo)
and now it has moved on to why bell lies to its customers (telling us that the signal is down from the source=CBC)
the amount of $$$ that some have spent in here on their home theatre set ups, can easily be in the tens of thousands of dollars
my set up, is rather cheap, by some standards, but, when watching any show, if it is available in HD, it DOES make a big difference, and i ALWAYS watch programs/sports in HD if available
its the way bell lies/misleads customers that gets people upset
would you like it, if a company you did business with, was constantly caught lying? (no mpeg 4 receivers, channel down at source, no problem with HDMI output, no software issues they are aware of with model X, etc...)
i still like my HD 9200 (when i can watch in HD) but, if things like this continue, i may be inclined to give rogers another shot
 
My hat goes off to you AEV. You have way more patience than me. I doubt if you will change any of the closed minds in here, but please keep on trying. And know that there are a few of us who understand what you are saying and actually take the time to read your posts.
 
When I phoned in the guy said it would take a couple of hours, but thanks, I believe, to our complaints, it's back.
 
However, the customer's definition of "the source" is different than yours. By saying "the source" you're misleading the customer. As far as the customer is concerned, the source is the originating broadcaster and doesn't give a damn what BEV calls "the source", or what BEV's source is.
 
AEV it's not the fact that the channel was inaccesable it's more the fact that Bell wasn't completely truthfull to the customers that called in and complained. This is just a tidbit in what is becoming a long list of Bell's shortcommings. From what I've read in this (and other) posts a lot of people (including myself) are becomming more and more frustrated in how Bell is treating the hand that feeds them.
 
If you are a BEV employee, then you have learned well how to alienate your customers through your responses in this thread.
 
it WAS not down at the source (it was available to pirates of Bell,just not to paying customers)
you are talking in circles, and missing the point
bell lied
thats the end of story
people are upset that they missed the game, but even more upset that they were lied to
i dont understand why you are attempting to defend your superiors for lying?
it was a mistake (the loss of the channel, and the lie/excuse as to why the channel was missing)
these little lies are not enough to make most people cancel, for some it is the straw that will break the camels back, but for most, its just more fuel to the fire
eventually, people will have enough
sites like these DO influence people on the provider to choose, and negative threads like this, and the mpeg 4 not true receiver, multiple receiver call fiascos will turn people off from choosing bell
unintentional shortcomings can be overlooked, for a while, but bold faced lies to your customers, time and time again, gets tired after a while
beetlejuice beetlejuice beetlejuice
 
I stand corrected. I did look at that post, and that was what spawned my response. I did not read it carefully enough as I saw my name posted but ignored the part where it said AEV. Thanks for pointing it out :)
 
What I said is that Bell lied. The source of the programming is CBC. Bell said down at the source. Customers interpret this as being down at the source, which is CBC. This is a lie. This is not a misinterpretation by the customer. The fact that you don't speak english may or may not have an impact on your customer service, but it clearly does have an impact on this forum, where you are clearly not getting the point. Bell told a lie. Don't tell lies. If you get caught, don't try to talk your way out of it.

As for the automated message saying something about technical difficulties--it was not on, I can confirm this, as the channel was down for about an hour. In fact, the channel completely disappeared from the channel guide, which does not happen when a source signal is lost. When there is a problem with the source signal, that channel still shows up in the guide, you can tune to it, and a simple message comes on the screen in simple white text saying something along the lines of "problem with source signal".

I did not say you lied to your customers, but Bell did lie to you, so BELL lied to their customers. If they told you the signal was down at the source, then they lied to you. If they told you that there was a problem with the uplink/satellite/transponder, Bell equipment, then you misinformed your customers.



But it does impact your interpretation and explanations of points on this forum. This is not an attack of you, but a venting of our frustrations with Bell's handling of this, and many other technical issues that they simply will not admit to.



You say you were alerted as soon as the channel was lost. It was off for about an hour. Was that not enough time for anyone at Bell to check and see if their automated system was working? The customers can certainly tell Bell that it wasn't. Otherwise, there would have been no issue, confusion, or lies.

And believe me, I have read the posts, and appreciate the time AEV takes to post. But trying to convince us that the "source" of CBC is Bell is assinine. CBC is the source of CBC programming.
 
Anyone else notice that A&E and the other previously "on request" HD channels are suddenly unlocked? Co-incidence? Obviously someone is completely asleep at the wheel at Bell. Typical that they'd blame it on the "source".
 
Well this is exactly why I switched to Rogers and never regretted it for a second.

I love how the Bell reps here are trying to cover up the fact that Bell tried pull a fast one on it's customers. "Oh what we said wasn't wrong, it's your understanding of what we said that is wrong." Is President Bush's PR crew working at ExpressVu?
 
More collateral damage for us poor paying subs, c'mon Bev, get on the bit or get on the bus! :mad:
 
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