If/When I can get NHLCI from someone else, then I may go that route. All well and fine for those with other options to cancel to 'send a message', but for those without other options, this is more of an inconvenience to the customer than it is to the provider. Never mind the investment in the equipment.
I
i hate tv
Guest
down at the source?
which source?
CBC?
why was it available on Rogers cable? CBCHE?
I went over to my neighbors and watched it there
Another neighbor bragged that he had the game, on CBCHE (Bell ExpressVU as the provider) with his FTA HD box
how is that possible? maybe he was lying? i guess i will never know, unless someone who saw it with their own eyes chimes in
i DID see CHC HE on Rogers though, so the "down at the source" line doesnt cut it, unless, by down at the source, you mean down at Bell ExpressVu, but that still wouldnt explain why pirates were still able to catch the game
again, if Bell was honest, and told us customers, that they were stepping up their campaign against piracy, and accidentally caused paying customers to lose the channel when the johnson rods on the flux capacitor overheated, while trying to shut down the millions of FTA boxes, then i wouldnt mind as much, instead of lying to me
i guess its not the CSR's fault, but the knucklehead higher up, who sent out the notice to give the "down at source" memo...
"our customers are stupid, just tell them its down at the source..." Big Wig Bell Spin Doctor
which source?
CBC?
why was it available on Rogers cable? CBCHE?
I went over to my neighbors and watched it there
Another neighbor bragged that he had the game, on CBCHE (Bell ExpressVU as the provider) with his FTA HD box
how is that possible? maybe he was lying? i guess i will never know, unless someone who saw it with their own eyes chimes in
i DID see CHC HE on Rogers though, so the "down at the source" line doesnt cut it, unless, by down at the source, you mean down at Bell ExpressVu, but that still wouldnt explain why pirates were still able to catch the game
again, if Bell was honest, and told us customers, that they were stepping up their campaign against piracy, and accidentally caused paying customers to lose the channel when the johnson rods on the flux capacitor overheated, while trying to shut down the millions of FTA boxes, then i wouldnt mind as much, instead of lying to me
i guess its not the CSR's fault, but the knucklehead higher up, who sent out the notice to give the "down at source" memo...
"our customers are stupid, just tell them its down at the source..." Big Wig Bell Spin Doctor
A
Angelfish
Guest
I am watching TV and decided to switch to ch 802 but its not there
I would suspect if it was down they would have a splash screen on the channel to say technical difficulties. Way to let subscribers know of the problem.
I would suspect if it was down they would have a splash screen on the channel to say technical difficulties. Way to let subscribers know of the problem.
E
Ex Agent EV
Guest
And you don't understand that "down at the source" means at EV...we also were telling the clients that our technicians were working on it and it should be resolved anytime soon. If we were tryng to blame CBC we would have told the client wehave no idea when it would be resolved
Footballer
New member
If you want to "send a message", cancel your BEV account.
Your constant whining on here does little to help your cause.
Your constant whining on here does little to help your cause.
A
ARR
Guest
If the transponder was working or the out of band control signals were working, why not just run or do a redirect to the Technical difficulties video loop from CH. 888 and NOBODY would care less.
They'd say OH, its broken, they know about it and are working on it.
And find an alternate feed.
No need to even call in to complain.
When any of the service on my cable, TV, Internet or Telephone, go out and I call in, if there is a known problem, there is an automated announcement that they know about it and are working on it and if I have a different problem to stay on the line.
In most cases, I hang up because they have acknowledged the problem.
Nothing more I can do.
For Bev subs, they would have found the SD channel just fine, we are not stupid, especially those with HD gear.
If the official response is, so what, go watch it in SD and quit bugging us, then you may want to rethink charging us all $10 for HD when many other provider offer a decent basic HD bundle for FREE.
They'd say OH, its broken, they know about it and are working on it.
And find an alternate feed.
No need to even call in to complain.
When any of the service on my cable, TV, Internet or Telephone, go out and I call in, if there is a known problem, there is an automated announcement that they know about it and are working on it and if I have a different problem to stay on the line.
In most cases, I hang up because they have acknowledged the problem.
Nothing more I can do.
For Bev subs, they would have found the SD channel just fine, we are not stupid, especially those with HD gear.
If the official response is, so what, go watch it in SD and quit bugging us, then you may want to rethink charging us all $10 for HD when many other provider offer a decent basic HD bundle for FREE.
J
jumpy27
Guest
When I first read this thread, I thought "down at the source" was referring to the old Radio Shack, which is now called "The Source by Circuit City". They also carry Bell products so I thought they were just confirming that it was also "down at The Source". See how these words can be misunderstood? It is much more precise to only say, "We are having technical difficulties and technicians are working on it as we speak. Please tune in to channel 210 (or whatever CBC channel they want) to watch the show."
A
ARR
Guest
They could have done a virtual channel overide to CH 888 that shows the loop that a channel is down and they are having technical difficulties.
We know they know how to do that with all their awful simsubs.
Bell will have to get a lot smarter if they are ever going to try and Bull$h1t people on here.
With all the eyes and ears on them right now waiting to see what their next move is, they don't stand a chance.
The sad thing is, they have the capabilities to be a world class operation, but just don't seem to give a damn.
It's not hard to redirect the channel, plain and simple somebody screwed up!
We know they know how to do that with all their awful simsubs.
Bell will have to get a lot smarter if they are ever going to try and Bull$h1t people on here.
With all the eyes and ears on them right now waiting to see what their next move is, they don't stand a chance.
The sad thing is, they have the capabilities to be a world class operation, but just don't seem to give a damn.
It's not hard to redirect the channel, plain and simple somebody screwed up!
A
ARR
Guest
Having worked in various broadcast headends and uplink facilities, the problem isn't known until it's been investigated.
You can verify if the broadcaster is off the air with other providers, or see if Bev is actually getting the signal from the studio via various Over The Air and Network transports, and then you have to check each peice in the uplink chain.
Naturally OUR (YOUR) Technicians are working on it, they have to decide if their gear has failed or they have no signal to send, right?
It's all a matter of semantics, and their can be so many interpretations depending upon the knowledge and experiences of the sender and receiver of the 'communication'.
Some of the already 'suggested' phrases might be a welcome introduction to the Bev play book.
This way you neither admit or deny any responsibility, yet manage to instill confidence with your customer that you are AWARE of the problem and are TAKING CORRECTIVE ACTION and then you can apologize and make the recommendation.
Everybody is happy.
You can verify if the broadcaster is off the air with other providers, or see if Bev is actually getting the signal from the studio via various Over The Air and Network transports, and then you have to check each peice in the uplink chain.
Naturally OUR (YOUR) Technicians are working on it, they have to decide if their gear has failed or they have no signal to send, right?
It's all a matter of semantics, and their can be so many interpretations depending upon the knowledge and experiences of the sender and receiver of the 'communication'.
Some of the already 'suggested' phrases might be a welcome introduction to the Bev play book.
This way you neither admit or deny any responsibility, yet manage to instill confidence with your customer that you are AWARE of the problem and are TAKING CORRECTIVE ACTION and then you can apologize and make the recommendation.
Everybody is happy.
S
scrooloose
Guest
It was down for what, an hour?
-Mike
-Mike
E
Ex Agent EV
Guest
I will say the same with Dosborne...get over it people!
Channel was down "at the source" (source be EV), and that's what we informed the client...
If we wanted blame the channel why were we referring the client to the equivant SD feed?
It was a big deal to us, soccer fan...if that was you would have tune in to the SD feed of the channel and enjoy the game
Channel was down "at the source" (source be EV), and that's what we informed the client...
If we wanted blame the channel why were we referring the client to the equivant SD feed?
It was a big deal to us, soccer fan...if that was you would have tune in to the SD feed of the channel and enjoy the game
E
Ex Agent EV
Guest
When we say a channel is down"at the source" that means at the Bell main satellite. Problem might have been with a transponder in particular, therefore making everything on that transponder innacesble, including the programming guide (that statement represent a personnal opinion, and not an official compagny statement on what hapened). We were advised as soon as the channel went down that it was, and told to refer clients to the SD CBC to get the game. Nobody advised us when the channel came back, unless it came after midnight when I was off. In instance like that clients of the other providers are receiving the channel,but not ours. When we face that te of technical issue we usually had a little message in the recorded greeting when you call in. Can not say if it was on last night... It's only one the CBCHD channel that was down so it is very possible that some clients might have watch the other CBC channels
5
57
Guest
However, this implies to customers that the original channel is down, when that is not the case. It is grossly misleading to say "down at the source" when the problem is with BEV.
I
i hate tv
Guest
i didnt see it with my own eyes, but i dont know why he would lie, aobut his fancy HD FTA box getting CBCHE
how is it possible, that it wont work on a PAYING legit box, but on a hacked/pirate box, it does work?
sad indeed
i guess i should look at the bright side, this could have happened during the final saturday night of hockey, when the leafs beat out the habs....good times
this is why i dont like bells "piracy" measures
these LAME attempts to stop piracy (if this is the cause of this fiasco) often affect the legit bell tv watchers, as well as the pirates
how is it possible, that it wont work on a PAYING legit box, but on a hacked/pirate box, it does work?
sad indeed
i guess i should look at the bright side, this could have happened during the final saturday night of hockey, when the leafs beat out the habs....good times
this is why i dont like bells "piracy" measures
these LAME attempts to stop piracy (if this is the cause of this fiasco) often affect the legit bell tv watchers, as well as the pirates
5
57
Guest
If you look at post 43, you'll see that I was talking to Agent Express V, not to you.
The issue is a nuance of language which has been discussed by others - the fact that "source" means different things to BEV than their customers, however, rather than acknowledging that fact, AEV has continued to argue BEV's case.
We've gone 'round and 'round the issue in this thread and I believe the point has been made for anyone who has taken the time to read the thread - the word "source", as used by BEV has a different meaning than "source" as used by customers, which creates a misunderstanding. The purpose of language is to communicate and when the communication fails through obfuscation, by design, or simply by error, that's not good.
The issue is a nuance of language which has been discussed by others - the fact that "source" means different things to BEV than their customers, however, rather than acknowledging that fact, AEV has continued to argue BEV's case.
We've gone 'round and 'round the issue in this thread and I believe the point has been made for anyone who has taken the time to read the thread - the word "source", as used by BEV has a different meaning than "source" as used by customers, which creates a misunderstanding. The purpose of language is to communicate and when the communication fails through obfuscation, by design, or simply by error, that's not good.
E
Ex Agent EV
Guest
BEV also has that automatic recording...can no confirm if it was on or not that night, the bug was so short
The response was not we don't care, but we're sorry we are experiencing technical difficulties, the good news is you are not missing your show, if you want the SD feed of the channel is available
The response was not we don't care, but we're sorry we are experiencing technical difficulties, the good news is you are not missing your show, if you want the SD feed of the channel is available
A
Angelfish
Guest
I'm on call right now (so I have nothing better to do) so I decided to call up Bell and hastle the person CST that happened to get my call. I suggest everyone call and let Bell know that these things don't go un-noticed. Anyone know an email address where I could submit a complaint?
B
Barley HD
Guest
How can one enjoy the game on an SD feed when one is paying for HD? Are you suggesting noone cares about HD and we could enjoy TV without it, after having it for a significant amount of time up to now. I was sympathetic toward you and your usually eloquent responses to the number of generally rude responses towards you. However, your response to enjoy the game on SD is just not acceptable.
E
Ex Agent EV
Guest
RGTO, I was just respondng to INTERCEPTOR, who was claiming that this is not what people "on the board" had said. I know that reading something here doesn't make it true!
G
gmd
Guest
Adding a bit of French here was to help AEV realize that "source" in the broadcast world means a signal, as opposed to "source" in French which usually refers to "root cause".
She cannot get away with it this time.
Come on Bell, don't lie to customers. That's all they'll remember when they leave.
-gmd
She cannot get away with it this time.
Come on Bell, don't lie to customers. That's all they'll remember when they leave.
-gmd