CBC-HD Missing on Bev

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I think we all know that the problem was an anti-piracy measure gone horribly wrong. I am not blaming AEV, if know that it way beyond her control. I just want her to understand that "down at the source" means the origin, not the broadcast distributor.
 
CBC-HD is missing on my program guide. I called Bell ExpressVu and they said it was down at the source. Can anyone else confirm this?
 
OMG people!

Get over it. There was a technical issue, the channel was down for an hour or so, get on with life. Who cares what the cause was or what people were told? Does it matter if joe-x pulled the wrong cable or joe-y press the wrong key on the keyboard, or there was a solar flare? The show was available on another channel and likely repeated due to time shifting.

Why is this thread still going?
 
To lie is one thing, but to perpetuate that lie when getting caught is another. Bell is very aware of the fact that they lied to their customers, and AEV clearly does not understand, either through ignorance or the fact that English is obviously not her native tongue--either way, it would have been nice for them to acknowledge that they caused this problem, instead of trying to pass it off as someone else's problem, then try to tell us that we misunderstood what they were telling us.

I just wish they'd do their f'ing around at 3 am, instead of in prime time. Why test changes at such a critical time when they are obviously completely inept at fixing the problems they create (like the myriad of firmware bugs)? And own up to the mistakes please, Bell.

I seriously think they are risking a class action suit against them, but am having trouble deciding what the focus of the suit could be. You can't really sue them for their absolutely piss poor mis-informed customer service, but how about... Faulty equipment? Substandard delivery of the service that we are paying for? Continued 'pushing' of firmware onto owned equipment, without the ability to refuse this crappy code, resulting in bugs? Being complicit in the whole FTA satellite piracy problem?

I'm guessing EVu will be spit out of the whole mess that is the current BCE structure once the OTPF completes it's takeover, and it will be sink or swim for EVu in the open water, all on its own. The only thing of any value in this company is it's 'paying' customer base. An asset that is surely shrinking, not growing.
 
Since Bell is my only option for programming that includes a paid subscription to NHLCI, not going to happen. Thanks for your contribution. If you don't like the complaints, don't read the thread.
 
we want bell to know, that we know, that they know, that they were lying
not a big deal
the truth shall set you free
dont BS people, tell them that YOU, Bell ExpressVu is having technical difficulties, and are working to resolve the issue
dont say it is a source issue
im sure if i had a source issue in paying my bill to bell, that excuse wouldnt cut it
"yea, im having a problem with my bank, i cant get any money out to pay my bill, so can i pay you some time in the near future" hows that for a vague statement
when in reality, my account is in overdraft, and i dont have any money in the account
true, it was only about an hour, but what about the episode of Corry that was lost due to the channel being down?
the poor wife couldnt join in on the conversation around the water cooler the next day
she was so embarrassed
life goes on...
is bell going to take their advertising money away now, if DHC doesnt delete this thread?
ooops, sorry, already done that
good to see a media giant that supports free speech
hehe
 
I know that the other providers had the channel working and knew it all along...when they say a channel is "down at the source" it could be 2 possilities:channels is down (all providers) or we have a problem with the channel. When it's a problem with the channel we advise clients to verify with the channel on when it would be back, if it's a problem with our system we tell the client that our technicians are working on it
 
The channel was down at the source...

Agents were advised it away, but in cases like that they are never able to plan how long it would take to get it back...the wd was to suggest to go to the SD channel
 
Sorry, but I believe that by subscribing to ExpressVu you agree not to take part in any class action lawsuits against them. I know this is true with *C, so probably also true with BEV.
I agree that ExpressVu is not part of the Teacher's plans. I really want to see the Q2 report. I suspect theere were more disconnects than last quarter.
 
"The channel was down at the source"

Not according to the information provided on this board. I understand your willingness to protect and believe your employer and in this instance, at least, you and Bell are sticking to the same story. Often I'll get two or three different stories but that isn't the worst of it, they don't care if they keep their story straight or not.
 
A technical issue, Yes, but subs were mislead, AND there appears to be some suggestion that the channel was indeed broadcasting as those with FTA units were watching it, so the problem only affected Bev equipment.

For AEV info:
CBC-HD is the only programming on that transponder, so the outage would be minimal, however the IPG data is not broadcast across each transponder as Starchoice does, but on 1 specific transponder per satellite, so a single TP or uplink outage would NOT affect it's appearance in the IPG.

To cause it 'missingness' on the IPG and yet still be broadcast could only be caused by a human screwup with a channel map, plain and simple.

Feel free to research the DVB protocol.

Maybe we are picking on poor Bev a little to much, but I think the outrage is not the outage itself, but how it was handled.

Recall the INTEL CPU fiasco a few years back, could have been a PR disaster, instead, they came clean, addressed the issues head on and looked good for doing so.

Bell has a lot to learn if they want to stay in the game long term.
 
yea, im not a big soccer fan, but figured i would watch the game, seeing as its in HD
i guess not
i was told it was down at the source too
are other providers down as well???
 
Bell ExpressVu doesn't post disconnects, only net gain/loss. In Q1 they gained 4,000 subscribers (on a 1.8m base). Q2 numbers will be released on Aug 1 or Aug 2 -- I don't think they have formally announced the date.

For Q2 2006, BEV added net 19,000 customers. They've been reasonably aggressive this year so I'd expect something in that range -- 10k to 30k net new customers.

However, the caveat is Bell has started to report higher "churn" in the past few quarters -- customers leaving for another provider. The numbers are relatively small: 1% per month -- but it adds up. At that rate, Bell has to "replace" 54,000 customers every quarter to stay at "0" net new customers. That's a lot of new installs, etc. If churn rises slightly -- 1.1% for example -- suddenly the bar is raised to 60,000 customers added before hitting "0".

Churn doesn't change dramatically from month to month because many customers are on contract, don't perceive themselves to have viable alternatives and, mainly, because of inertia: customers "don't fix what ain't broke".

Change is in the wind, however, since any uncertainty (like a takeover) causes customers to start looking at their bill and looking at what alternatives might be available. Star Choice has also been beefing up its HD offerings and this might bleed some BEV customers over the summer.

Losing CBC HD was a minor inconvenience perhaps; but it does start the conversation and plants the seed of "is it time to look around?".

Something no one has raised in this thread is that Bell is clearly pushing the window on resources/capabilities on Nimiq2 (HD sat at 82
 
How hard was it for Bell to leave the channel up on the EPG and if you were to tune into it have a splash screen up stating that the problem is with the source? Instead they leave it up to customers to call in to see if it is indeed down or thier reciever/setup acting flakey. Small problem but lack of forethought on Bell's end.
 
This is not the issue at all. The issue under discussion now is that BEV loves obfuscation and that AEV reinforces it.

Many major companies are like this, as they don't wish to admit to any imperfections on their part, so even though they are the cause, they use words that place the blame elsewhere.
 
Why not rephrase in English? Instead of this ridiculous excuse for excuses?

"We are experiencing technical difficulties and apologize for the interruption of service". That's plain spoken English.

There ... wasn't that easy? None of this "slyly blame someone else" language. Just English: "we are pleased to be your provider and regret we are not able to deliver the channel at this time".

But instead Bell -- in both official languages -- fools around with not accepting responsibility directly and then offering best information about restoration.

And THAT'S the real language issue.
 
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