Direct TV charged an early cancelation fee to my bank account but it was unauthorized by me. The late fee was improperly recorded on my account and after over 4 phone calls to remove it and assurance it was, in fact, removed, I was charged.
Now the balance they owe to me is not showing up on my online account and even when/if it does, I have to wait 6-8 weeks for a refund. To me, if the roles were reversed, and I had not paid my bill for 6-8 weeks, my credit would be damaged or maybe it would be turned over to a collection agency.
What can I do to recoup the money owed, and is there any legal grounds our boundaries that protect my bank account?
Maybe I should clarify- the charge was improperly coded as we had contractual ground for canceling or service.
1. We had 2 crews verify in our new home there was no line of sight.
2. I called to verify the work order went through as such.
3. I called when I noticed the charge was still showing. They confirmed I shouldn't be charged.
4. Called again because it wasn't showing- they said it was an error that had been fixed.
4. My bank account was dipped into my account.
I never said they could dip into my account, I never should have been charged. It is my understanding I am lending them over $200.00 in a short term loan.
Now the balance they owe to me is not showing up on my online account and even when/if it does, I have to wait 6-8 weeks for a refund. To me, if the roles were reversed, and I had not paid my bill for 6-8 weeks, my credit would be damaged or maybe it would be turned over to a collection agency.
What can I do to recoup the money owed, and is there any legal grounds our boundaries that protect my bank account?
Maybe I should clarify- the charge was improperly coded as we had contractual ground for canceling or service.
1. We had 2 crews verify in our new home there was no line of sight.
2. I called to verify the work order went through as such.
3. I called when I noticed the charge was still showing. They confirmed I shouldn't be charged.
4. Called again because it wasn't showing- they said it was an error that had been fixed.
4. My bank account was dipped into my account.
I never said they could dip into my account, I never should have been charged. It is my understanding I am lending them over $200.00 in a short term loan.