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moosefan
Guest
I have 4 receivers, all connected to a phone line and they STILL called me last year.
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i hate tv
Guest
I'm sure it is already on their website, its just hidden
In the year 2007, I think we can use some sort of super computer (maybe the puter they use to try and beat the chess champs?), and either Bill Gates, or Stephen Hawking, to create software, that only would allow (1) location (Cottage, or main residence) to have active receivers on it?
Maybe the budget has been blown Frank and Gordon! Damn those filthy rodents!!!
Hate, who likes everything equally
In the year 2007, I think we can use some sort of super computer (maybe the puter they use to try and beat the chess champs?), and either Bill Gates, or Stephen Hawking, to create software, that only would allow (1) location (Cottage, or main residence) to have active receivers on it?
Maybe the budget has been blown Frank and Gordon! Damn those filthy rodents!!!
Hate, who likes everything equally
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Ex Agent EV
Guest
If your receivers are not connected to a telephone line it is very likely you would get called...
Bell does that in order to know if the receivers are all at the same service adress. What was explained to me, but ia being debated here, is that the number shown on the location ID would be different if they are not located at the service adress. If suscribers could hook their receivers and dial in whenever they feel like it there would be no point in doing it, since the client would make sure that the receivers are all at the service adress before calling.
There is only 2 ways of making sure Bell will not call you to "verfiy" your receivers
-Have only one receiver
-Have all you receiver hooked up to a telephone line
It is mentionned on the contract that Bell could, at any time, verify that all the receivers ar located at the service adress
The verification doesn't take long, just go in the menu of all the receiver and read the smartcard number and location ID to the agent. Some will verify if your software is up to date, and will help you update it if not up to date
Bell does that in order to know if the receivers are all at the same service adress. What was explained to me, but ia being debated here, is that the number shown on the location ID would be different if they are not located at the service adress. If suscribers could hook their receivers and dial in whenever they feel like it there would be no point in doing it, since the client would make sure that the receivers are all at the service adress before calling.
There is only 2 ways of making sure Bell will not call you to "verfiy" your receivers
-Have only one receiver
-Have all you receiver hooked up to a telephone line
It is mentionned on the contract that Bell could, at any time, verify that all the receivers ar located at the service adress
The verification doesn't take long, just go in the menu of all the receiver and read the smartcard number and location ID to the agent. Some will verify if your software is up to date, and will help you update it if not up to date
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Ex Agent EV
Guest
Guess you bumped into agents that weren't familliar with the cottage policy...what the rep should have done is simply transfer you to our MRVP (Multiple Receivers Verification Process) and they would have checked receivers
Wether the receiver dials in or not is not in question here. This as nothing to do with the problems you are experiencing...my receivers at home are not gook to the telephone line (it's not possible plug is too far and in the other room there is no plug) and I nerver was contacted.
The only reason they would do this is if your account is tagged cottage
Wether the receiver dials in or not is not in question here. This as nothing to do with the problems you are experiencing...my receivers at home are not gook to the telephone line (it's not possible plug is too far and in the other room there is no plug) and I nerver was contacted.
The only reason they would do this is if your account is tagged cottage
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Ex Agent EV
Guest
The location ID changes automatically every 10 minutes. If someone has receivers in 2 different location (against Bell policies) and mark the location ID when going at the cottage then calls Bell to verify the location ID the one fom the cottage will therefore be wrong. The rep will then deactivate the receiver that "failed" the test and put a tag in your customer file that te receiver has been deactivated by SAT team, and only SAT could reactivate it. To reactivate it Bell would have to "verify" all your receivers again. That second verication could not be done before 24h hs passed from the deactivation time
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i hate tv
Guest
my friend who works for a vendor gets a discount, so there is truth to nimiq 1's statement, unless the friend is lying about his 15% discount to be cool...
A
ARR
Guest
1. You get a call if you're not 'connected' or have too many units.
2. Getting connected with a wireless jack is significantly MORE expensive if purchased from Bell.
3. There is a s/w program LIDCALC that can be used to spoof a response.
4. Since Bell people ignore the policy and do most of the members, use the "Don't ask, Don't Tell" policy
5. The policy fails to work in practice and is antiquated and clunky at best and is a nuisance to be avoided at worst.
2. Getting connected with a wireless jack is significantly MORE expensive if purchased from Bell.
3. There is a s/w program LIDCALC that can be used to spoof a response.
4. Since Bell people ignore the policy and do most of the members, use the "Don't ask, Don't Tell" policy
5. The policy fails to work in practice and is antiquated and clunky at best and is a nuisance to be avoided at worst.
B
bigmac10ca
Guest
Agent, You wrote:
"I don't belive they will cause as I said earlier the only purpose of the telephone connection is for PPV. We can verify location ID, do all software upgrade or change programming whithout the telephone being hooked to a telephone line."
What does location ID do anyways? I've seen it on my menu, but not sure what it is. Can ExpressVu tell if you take your receiver camping with you and see remotely where it is in the country (or U.S.) you currently have it? Or is it just something they can call and ask you for to verify it is active?
"I don't belive they will cause as I said earlier the only purpose of the telephone connection is for PPV. We can verify location ID, do all software upgrade or change programming whithout the telephone being hooked to a telephone line."
What does location ID do anyways? I've seen it on my menu, but not sure what it is. Can ExpressVu tell if you take your receiver camping with you and see remotely where it is in the country (or U.S.) you currently have it? Or is it just something they can call and ask you for to verify it is active?
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ltldevl
Guest
Tagged as a cottage huh? And why would that be? Bell installed the receivers at this house. When I called them, I called from this house's number. And gave them the numbers from the receivers. Sounds a lot my speculation.
I hear what "Bell should have done" a lot. I guess they're reps have an issue with not paying attention with their training? Or maybe they just weren't trained? Or maybe they just thought I was a thief and didn't care what I had to say?
You know, if Bell doesn't follow their own rules, why should the customers? After paying over $100 a month on ExpressVu, they should speak to me in an entirely different way then they have been. Especially for the fact that my contract is up in September. If they want me to continue with their service, they better shape up or I'm going to ship out.
And what do you mean that my receivers not dialing out is not in question here? How else can they determine if you have a cottage or not? Do they have this mathematical calculation which generates random numbers and if my number turns up, I get tagged? Maybe I should play the lottery since I'm lucky and got picked.
I hear what "Bell should have done" a lot. I guess they're reps have an issue with not paying attention with their training? Or maybe they just weren't trained? Or maybe they just thought I was a thief and didn't care what I had to say?
You know, if Bell doesn't follow their own rules, why should the customers? After paying over $100 a month on ExpressVu, they should speak to me in an entirely different way then they have been. Especially for the fact that my contract is up in September. If they want me to continue with their service, they better shape up or I'm going to ship out.
And what do you mean that my receivers not dialing out is not in question here? How else can they determine if you have a cottage or not? Do they have this mathematical calculation which generates random numbers and if my number turns up, I get tagged? Maybe I should play the lottery since I'm lucky and got picked.
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radiologist46
Guest
Been said many times before, in a lot of instances it is far easier to leave BEV than take the B.S. If I had a cottage that is what I would do. They do not seem to care at BEV. Pity, maybe the last person will turn off the lights at BEV please!
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Ex Agent EV
Guest
Djino you are not very likely to get called...they mostly call accounts with more than 3 receivers
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Ex Agent EV
Guest
Again, whether the receivers are dialling out of not has nothing to do with this tag. It can only be added manually by an agent.
I've been an Express Vu client for the last 5 years. As mentionned previously it is not possible for me to hook the receivers in both rooms, so I didn't. I've never got a call from the verification departement.
That code is added when a customer calls and say i'm at the cottage, also when you add receiver note request to ask if you have a cottage or second residence and if the answer is yes we should add that tag. This tag also includes cabin, motor vehicule, recreationnal vehicule, anywhere else than the service adress
I've been an Express Vu client for the last 5 years. As mentionned previously it is not possible for me to hook the receivers in both rooms, so I didn't. I've never got a call from the verification departement.
That code is added when a customer calls and say i'm at the cottage, also when you add receiver note request to ask if you have a cottage or second residence and if the answer is yes we should add that tag. This tag also includes cabin, motor vehicule, recreationnal vehicule, anywhere else than the service adress
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Nimiq 1
Guest
I have a plan.
Limit ALL accounts to ONE receiver, that way it does not matter where it is.
That should be simple enough even for Express Vu CSR's to work with......
Limit ALL accounts to ONE receiver, that way it does not matter where it is.
That should be simple enough even for Express Vu CSR's to work with......
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Ex Agent EV
Guest
Certain vendors (retaillers) do get discount. The call center vendors DO NOT GET discount. Call NCO, Nordia or Teleperformance and pretend you're appling for the job, you'll see.
I'll be happy if I was to get it...I personnally spend about 70$ a month in BEV programming
I'll be happy if I was to get it...I personnally spend about 70$ a month in BEV programming
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I_Want_My_HDTV
Guest
Based on my past experience (and a what a lot of others have said) I believe the person. Bell has passed summary judgment on me a number of times and threatened denial of service if I didn't pay the disputed amount. It basically comes down to lies and extortion on the part of Bell when there is a dispute over charges.
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ARR
Guest
So given their fairly decent subscriber numbers, then they are running on borrowed time, 'case when each sub has called in and received 'typical' treatment, then it's likely they will not be returning due to the bitter taste in thier mouth.
So for the moment at least and for those that have a distant relationship (pay the bill - get TV) they will continue business as usual.
So for the moment at least and for those that have a distant relationship (pay the bill - get TV) they will continue business as usual.
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Nimiq 1
Guest
Thanks for clearing this up.
I now fully understand. You DO NOT work for Express Vu but for a Call Centre.
All National Installation Vendors get a Staff Discount, even the office staff, if you don't get that deal, then now you can understand the double standards that are being applied throughout Express Vu.
Form a union, fight for a fair deal. Or better yet go work for Express Vu.
Nimiq 1
I now fully understand. You DO NOT work for Express Vu but for a Call Centre.
All National Installation Vendors get a Staff Discount, even the office staff, if you don't get that deal, then now you can understand the double standards that are being applied throughout Express Vu.
Form a union, fight for a fair deal. Or better yet go work for Express Vu.
Nimiq 1
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I_Want_My_HDTV
Guest
It's really rather ironic. EV allows maybe a million people to steal their signal with FTA receivers and other hacks, at a loss of up to $55,000,000 a year. Meanwhile, they engage in a petty campaign to harass a few thousand paying customers engage in practices that were once advertised as a feature but are now deemed unacceptable. It's a prime example of how the Bell bureaucracy has gone astray. AKA... We are unable to control the theft due to our own incompetence so let's screw our honest, paying customers instead. 
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SensualPoet
Guest
It is a pity that the ExpressVu software can't verify all receivers connected to one dish ("talking amongst themselves" as it were) and only one receiver need "phone home" from time-to-time. That would avoid the "might be a cottage" syndrome causing all services to be terminated based on a customer at some time in his Bell life uttering the "cottage" word or one of four receivers not being in dialling distance of a phone jack and cancelling all receivers.
So I get if a rental unit "doesn't dial right" it could be replaced "free"; but what if the customer paid for it and it "doesn't dial right". What's the next step? A call to the RCMP?
So I get if a rental unit "doesn't dial right" it could be replaced "free"; but what if the customer paid for it and it "doesn't dial right". What's the next step? A call to the RCMP?
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SensualPoet
Guest
Sorry, that's the MONTHLY math.
According to its annual report, the Bell ExpressVu average customer pays about $55/mth. If there are 1 million phantom customers, aka thieves, that's $660,000,000 ($660 million) dollars LOST every year. For a company, with 1.8 million customers, reporting annual sales of about $1 billion (or $1000 million), that $660 million is a sizable chunk of cash to contentedly "give away". You'd think some "anti-piracy" solution would be MUCH less than that to implement.
For perspective, the piracy in this scenario is MORE than the annual revenues from ALL Star Choice customers.
I apologize for repeating, but: no wonder the company is for sale. In spite of all the good Michael Sabia has brought over the previous "buy everything" group, for ExpressVu, at least, Bell has done a huge dis-service to its shareholders in not stamping out significant piracy of its signals using technology, rather than relying on the RCMP, to protect its core business assets.
According to its annual report, the Bell ExpressVu average customer pays about $55/mth. If there are 1 million phantom customers, aka thieves, that's $660,000,000 ($660 million) dollars LOST every year. For a company, with 1.8 million customers, reporting annual sales of about $1 billion (or $1000 million), that $660 million is a sizable chunk of cash to contentedly "give away". You'd think some "anti-piracy" solution would be MUCH less than that to implement.
For perspective, the piracy in this scenario is MORE than the annual revenues from ALL Star Choice customers.
I apologize for repeating, but: no wonder the company is for sale. In spite of all the good Michael Sabia has brought over the previous "buy everything" group, for ExpressVu, at least, Bell has done a huge dis-service to its shareholders in not stamping out significant piracy of its signals using technology, rather than relying on the RCMP, to protect its core business assets.