Call from BEV to "inventory" my receivers

  • Thread starter Thread starter I_Want_My_HDTV
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Wow, ARR you sure have a huge chip on your shoulder. Just read this whole thread and for the most part insightful except for your rants (which the bell guys have rebutted quite well). Not sure why you spend so much of your time and energy here discussing a company that you detest so much.

I also have 3 receivers and none are plugged into the phone. I've been a customer since 2000 and have not received a single call. In fact my service address has changed a number of years ago and I never did let Bell know (they send the bill to a different billing address). I guess I should get around to letting them know in the event they do try to call. I don't want to be shut down during the middle of the NHL playoffs! :)
 
You recall many years ago we were allowed to drive whithout the security belt? Now the are laws and you can get a ticket if you are not wearing it... What are you gonna tell the polie if you get cut not wearing it? I got my licence in the `70 and it was permitted? Will the policeman cares? No. Will you get the ticket? Yes

It should be the same for sat rules...
 
That doesn't exactly help Bell. The major incremental costs of a phone line are the physical plant - the line card in the exchange and the wires on the pole. The costs of bandwidth have dropped so much in recent years that it's almost dropped out of the equation.
 
That's BS. They have absolutely no way of knowing where a receiver is physically located, and therefore there is no way the physical location can be factored in the Location ID's calculation.
 
Call us and ask to be transferred to TECH 3...see what they tell you. First if your receiver is older than a year it's no longer warrantied. Second if you are able to get your programming and there no technical issue with the programming I don't think that they will replace it. You could try...
 
It has not be waived, its still a part of the Standard Customer Agreement.

Express Vu "choose" not to implement it.

Nimiq 1
 
Yes Videotron, my bad, but I think they are major pissed at Bev for looking the otherway w.r.t. piracy as it's been suggested that the majority are francophones and that would be a MAJOR injury to their business, so it's a retalitory attack against Bev for their problem and it not only causes collerteral damage to Videotron, but Starchoice as well.

As for the benefit Bev derives, how in the hell did you think they came from so far behind *C in sub number to nearly double?
They were not always the leading sat provider, in fact far from it.
They rose to the top by extemely dubious means.
It wasn't for their award winning receivers, programming or pricing.
It was because it was and still is so damn easy to keep a basic sub and watch the 3 P's (Premium, PPV & Porn) for free.

Before the proliferation of FTA, you actually needed a legit receiver and dish, now you keep 1 on subs on moral grounds and to keep moma happy with some TV while the other half of the dish is connected and gets all the goodies by other means.

And once they have you addicted to THEIR equipment and programming by letting you get away with it for so long, they do a card swap and since you've already got the gear and dishes aligned, you capitulate and start paying, until you figure out how to play the game all over again.

In my mind, they could be compared to heroin dealers.
 
I worked in the SAT departement for a short while so I know what they do or don't



Didn't say they were saying the truth...as written "I doubt that it't true, but it's their explanation"
 
I hate to see al l the personal attacks going on here. This was supposed to be a friendly site. Most are here trying to help others out.

As for the policy, I think it is ridiculous, but then again it is in the contract. What's the big deal? So what, once a year (or less - if ever - for most people) if your phone isn't hooked up (or there is a 'flag' of some sort on your account) to get a 5 minute phone call. If you aren't doing anything wrong who cares?

The same people are complaining that EV doesn't do anything to stop piracy.....can you say double standard? This has likely been in place before piracy was common place. It is a simple, effective, low cost way to stop (or at least reduce) people who split/share a subscription. Stealing is stealing.

I've had 2 calls over the years I've been with EV, one at a very inconvenient time (30+ family members over for a party) but I'm a prime candidate for calls since I have 8 registered receivers (including a dual tuner, so 9 tuners). It turned out one of the phone wires had come lose and lost connection. The reason given was simply one unit had not called in so they all had to be verified. The only silly part of this I thought was why not verify the missing unit only......but no big deal.

It is a contractual obligation. Even if it wasn't I wouldn't care, I feel it is their right to check since they have no other way. I find it inconvenient but I'm not going to freak out over it.

I figure I have the option:
- plug in the hard wired line
- by an (expensive) wireless phone jack (maybe these should be free - or highly discounted?)
- let them randomly pick me from a list once in a while to call and verify
- cancel my service

If something this trivial is causing so much concern for you ("you" being a general statement - not directed at anyone in particular) then simply cancel your service, then you won't have to worry about it.
 
Nope. The first time, the receiver was sitting in storage. I was called to verify my location ID's, so I plugged the receiver in and gave the verification department the location ID. My programming was not comming back in, so I called for three consecutive days before the tech support was able to get it up and running.

The other time this happened was during the card swap. Again, three consecutive days of calling ... you know the story.

Anyway, I think we have beat this one to death. I know that a lot of times it only takes a matter of minutes, but there are times that it takes a lot longer. I don't have time to waste when this happens.
 
I have had Bell Expressvu for 1 year (actually by looking at the day, its my 1st year anniversary today as I began Aug 8th, 2006). I am renting 2 5900 receivers... Not once have a received a phone call from BEV to inventory my receivers (connect to phone line).

The first 6 months I was with BEV, my telephone service was voip and for some reason when I tried to connect the receivers to my voip terminal, the receivers wouldnt detect a dial-tone (though, I was able to fax with my PC through the voip terminal). Since then, I never bothered connecting any of my 5900's to the voip terminal and have yet to receive a phone call from BEV.

Since Beginning of June, I moved and have gone with Bell for telephone, (still didn't bother connecting either of them to my phonelines) still waiting for the first call from BEV. What would have BEV done in this case if I were still with my voip service and the receivers couldnt detect a dial-tone to dial-out? Would they have suspended my service?

djino
"Should I expect a call at anytime?"
 
I never had a cottage, but I have had 2 instances where Bell called me to verify my location ID's
 
I haven't been there for some time and life after is VERY good.
Are you making $800/day?
The numbers don't concern me at all, but my portfolio does like the 12% dividend increase that Shaw just announced.


REALLY!, I didn't realize being able to watch Bev HD programming along with you now and consulting with them on various commercial projects and NOT being employed by a competator made me a troll.
I rather thought it made me an expert on all maters that I've discussed since my expertise encompasses ALL providers.


Asked and answered before, but since things on the other side are just plain boring anymore, it's always interesting to point out some of the fallacies that show up here. It's important to have some checks and balances so poeple don't get the wrong impression. There is always 2 sides to every coin and if you only get to see one side, you're less informed to make intelligent decisions.
I'm not the blatant flag waver I was for the others, long past, merely trying to lend an even hand.
 
That's just it...I did have them all connected and they all passed the dial tone check. After calling in, I got someone that couldn't understand (english or) that the receivers which didn't dial out must be defective and should be replaced.
 
They coudn't tell her if the account is under your name...confidentiallity policies. But they gave her the message that you should call them back, which wasn't done.

And SuperDarell the wait time is less than 10 minutes in the verification departement...they receive very few calls, most of the time it would be them calling the clients to verify their receivers. Also on the service contract that you can find on the bell.ca it states that Bell reserves the right to deactivate the receivers if they think it is not used according to their policies. I agree with you it is frustrating, espacially in the actual case that the client had all receivers in the same house, but we have to follow the policies.
 
I hope you don't get even more angry when I point out that you got hosed big time on the wireless phones jack.

I already posted the price and supplier on another post.

Hint: there's an extra C note we can split and you get to patronize my favourite DTH provider!
 
I had a call about a year or so ago from Bell about this...and it wasn't fun...

Went through the 9200...check
Went through the 6100...check
Went through first 3100...check
Went through second 3100...wait a minute!!!

The agent told me that the location id I had was wrong!!!!!!
So...for the next half hour...I had to move up the line to convince his Manager that I was being honest...

By the time I finished this...I was fuming...as I pay a nice chunk to Bell every month and they call me up and basically call me a liar...outstanding customer service once again.
 
I had a 6000 that called every day at the same time. (They make a clicking noise so it's obvious when they call out.) It turned out the jack was defective so it kept retrying every 24 hours. The defect in the jack also caused it to reboot every day. (Yet another way I knew what was going on.) I had to disconnect the phone cable to stop the reboots.
 
Never said it was...

The previous poster was complaining that if Bell calls when they have serious reasons to belive that receivers are used in different locations is considered harassement. And on the same post he says that Bell lacks at verifing were the receivers are. I was asking him what he suggest then...

Bell's verification team are the ones who call to verify...altought, if they call many time either with no answer or leaving a message it becomes yes, you responsability to return their call
 
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