Call from BEV to "inventory" my receivers

  • Thread starter Thread starter I_Want_My_HDTV
  • Start date Start date
Don't worry about the interrogation session.
I've had 2 of my 3 receivers in rooms that don't have phone jacks. I've never received a call at all.

Even if you did get a call, they would just be looking for "location i.d.'s". They will walk you through how to find the info in your set-up menu on all of your receivers. It's really easy.
I actually wouldn't mind Bell calling to verify location i.d.'s. Maybe they'll be able to de-activate some of those maggots out there who are sharing their account with 3 or 4 friends miles away.
 
Barter the MRVP group could apparently change it...

BigBlue1974 as per your request, Bell took their time to call you. You weren't available... They gave you a few days to call them back and YOU DIDN'T

FitzieSensie probably the receiver was never disconnected at all. When you unplugg the receiver it looses memory of the channels you suscribe to, causing a red guide. When this happens the receivers are still active on your account. MRVP (Multiple Receiver Verification Policy) group always warn you before disconnecting. As for the person who has receivers in 2 locations at the same time, Bell could not verify account by account all the clients. If there was no mention that a receiver is at the cottage, and if they answered no when they added a receiver and we asked them if they have a cottage, they are not tagged as cottage and MRVP group most probably won't verify them
 
JB1 you were very lucky to get that equipement replaced if it was out of warranty...

We have no obligation to replace an out of warranty receiver

That said, the dial out process is, regardless of what you people think, very important! If your receiver is not connected to a telphone line, therefore not dialling out, and epacially if you have more than 3 receivers you will be put o the list for SAT (Service Assurance Team) to call you backand verify info on the receiver. When they do so you have to go throught all the receievers in the house, cause if you don't they deactivate all the ones that they are not able to verify. If you refuse to go throught that verification after certain numbers of trials they deactivate all receivers but one.
 
It wouldn't be hard to have an option on the web site that says activate 'home' receivers or activate 'cottage' receivers and have the system deactivate the others. A simple flag in the database could build lists for both locations.
 
The verification departments only "serious reasons" I think that they called me is that I don't only have 1 receiver in my house. Seriously your whole post here is pretty much false. Besides the fact that my other receivers weren't connected, what other proof was there that they were ever used other than in my own home? Add to that the fact that they called once and once only. I already mentioned, I have call waiting, caller id and voicemail and beside the initial call to my wife, there was no other attempt ever made so once again what you are saying and what was done don't jive at all.

For the record, I don't own a cabin, cottage, motorhome or anything else. I've never moved my receivers around and I called in each time I got a new receiver and added it to my account normally.

The "truth" to me seems pretty obvious. Bell just looks at the amount of receivers that one has activated and starts doing calls to those people to make sure they aren't stealing. I'll bet they do this regardless if the person has phone lines hooked up or not.
 
hmmmm...firstly, one is a company policy, the other is a law...there is a difference between a copmany policy and a law (feel free to google it if you can't understand that)...socondly, BCE hasn't been sold.
 
Lets ALL remove our receivers from the phone lines that way Express Vu can increase the size of the SAT team to call out to all 1.8 million customers.

This should help lower the unemployment rates.....
 
The big surprise is that the card company would do that for someone other than the card holder.
 
As covered in this thread (and many others) http://www.digitalhome.ca/forum/showthread.php?t=103468 , Bell can't send down anything specifc as to physical location. There is no way to tell if a receiver is in Vancouver or Halifax as the satellite broadcasts to all locations. The location ID is based on receiver number and the time. This is built in to the firmware. End of story.
 
Poet, just because you have a fully paid up account doesn't automatically exclude the fact that you could be account splitting.

Nem, who is just pointing out the obvious, obviously
 
What criteria you are using to decide that it is very important for the receiver to dial out?
I find walking a very important thing to me
Therefore, I dont run the phone line, from the kitchen, through the middle of the room, by the stairs to the basement, to plug into my 9200 (I dont like falling down stairs, even if i would probably not trip, but damage the 9200 by tripping on the phone line)
If it is SO important, incorporate a wireless connection into every box, so it can dial out without having a phone line plugged in
FYI, i would guess that close to 95% of homes do NOT have phone lines behind every receiver in their house
I would also guess, that if every 4 receiver account, was asked to spend almost $500, for wireless phone jacks, so Big Brother can tell where the box is, there would be around 1% that would drop the money for it
 
Because it's easier for some dumba$$ middle manager to get approval and implement than catching real crooks. (Not that account sharers aren't crooks but they don't make a living at it.) It would be almost impossible for EV to go after many individuals that are stealing using FTA receivers. The only tool they really have is to go after people who are stupid enough to leave a paper trail with vendors of modified equipment.

If Canada had laws like the DMCA in the US, EV could go after pirate web sites and individuals that frequent those sites. In the end though, it will be cheaper and more effective for EV to simply fix their encryption problems and stop piracy in the first place. It's not something that is a standing target. Encryption software that is easily updated as new hacks appear needs to be rolled out. EV's current supplier doesn't appear to be very interested in doing that.
 
Exactly, it's no major issue as long as you are doing nothing wrong.

What upset me most was the fact that I did try to hook up my secondary receivers to phone lines through Wireless Phone Jacks purchased from a Bell World Store only to find they do not work if you use Power Bars.....lol

I spent $160 on the Wireless Jacks and $40 on the power bars.

That is what made me angry, not the actual call itself.

Nimiq 1
 
We do not have lot of overfolw lately because Bell hired more staff for the customer service (all of those agents located in Canada) and more techs (they opened that call center in India). Since they are more agents your wait time is less then 10 minutes, and since there are more agents we rarely have calls waiting (what I call overflow)

By the way the answer was not off topic, it was in resonse to Sensual Poet's post (#232)
 
As for having all receivers plugged in all the time, I brought this up before I signed up. This manudatory requirement was waved.

We only have cell phones.
 
I think that Bell Express Vu's responsability should be to make sure nobody receives THEIR SIGNAL illegally, not FTA or DISH...
 
ARR - Why would you care? You seem to be very happy with the "other" Sat provider.

I've never had a problem with either company (yes had them both). I would still have been on the "other" provider if it was not for thier hardware.

L8r.
 
Your receivers are supposed to dial in a few tmes a month (automatically)...if they don't (meanning they are not connected to a telephone line) you are put on that "to call" list
 
It more like once every 60 days. You can view the actual date in the additional screen of the SYsInfo page in the menu.
 
Back
Top