L
ltldevl
Guest
Could you explain to me why they did just that...to me?
R
ronsnbrd
Guest
As I understand it, a receiver dials in when the customer initiates some kind of a transaction such as a PPV and that's the only time. Is this not true? Or does Bell have the capability of sending a signal to the receiver to dial in? If they did, it would be simple for them to check if receivers were plugged in to a phone line. But otherwise, if I don't order PPV via my remote, my receiver will never dial in and Bell has no way of knowing whether it is plugged in. I remember that a number of years ago if you called them about some problem, the CSR asked if the receiver was plugged into a phone line, but they have stopped doing that. I guess that someone finally realized that by asking they were admitting that they had no other way of knowing.
S
scrooloose
Guest
Wow ARR, you must think very highly of BEV to be so threatened by them. I guess you had a look at the Starchoice growth numbers last quarter and are a little panicked (I would be too if I worked for SC). Not to worry though, there is life after Starchoice.
But back on topic, I agree with others, if you want to take your BEV receiver to your cottage, just do it and don't ask permission.
-Mike
But back on topic, I agree with others, if you want to take your BEV receiver to your cottage, just do it and don't ask permission.
-Mike
L
ltldevl
Guest
Keep in mind there are thousands and thousands of customers who do not know of and do not use this site, so you can't base you point on that only a few people have this problem. People who are unfamiliar with technology are afraid of it and more often than not, do not choose to complain about it.
As for consumer speculations, that is the beauty of being a consumer. You have that right.
Bell, as a company, does not have the right to speculate with it's customers. If they don't have hard facts and reasons for why they are calling to bother their customers, then they should not be doing so. It's called harassment.
I suggest you watch what you say because you are partially perceived here as representing Bell even though you state you do not. By having so much "insider" information, it's hard for people to think otherwise.
As for the thousands and thousands of receivers that aren't verified, that is completely Bell's fault and should be rectified by Bell and their lack of a process.
As for consumer speculations, that is the beauty of being a consumer. You have that right.
Bell, as a company, does not have the right to speculate with it's customers. If they don't have hard facts and reasons for why they are calling to bother their customers, then they should not be doing so. It's called harassment.
I suggest you watch what you say because you are partially perceived here as representing Bell even though you state you do not. By having so much "insider" information, it's hard for people to think otherwise.
As for the thousands and thousands of receivers that aren't verified, that is completely Bell's fault and should be rectified by Bell and their lack of a process.
E
Ex Agent EV
Guest
Let me give you the answer you will get if you ask for a compensation:
Unfortunatly no credits are to be offered for that matter sir, as stated on the service contract all receivers must be connected to the telephon line (5B of service agreement) and Bell Express Vu reserves the right to verify that all IRD are locaed at the same service adress (5A of service agreement)
If you don't go throught the verification Bell Express Vu will then disable all but 2 of your receivers in a few days
(5A-5F of service agreement) so it is very important to go throught that verification.
To avoid call from our verification departement have your receivers hooke to a telephone line at any time, that way you receivers will dial in to give us the information, and won't have to call you to get it manually
Just to mention...once an account is flagged by the SAT team (verification) there is a big note in the mmos that says CLIENT IS NOT ENTITLEDTO ANY SATIFACTION CREDITS OR SAVE OFFER FOR THAT MATTER. Even if the client request to deactivate the account instead of transferring to retention we transfer to SAT, who will close the account in 30 days whit no save offer
Unfortunatly no credits are to be offered for that matter sir, as stated on the service contract all receivers must be connected to the telephon line (5B of service agreement) and Bell Express Vu reserves the right to verify that all IRD are locaed at the same service adress (5A of service agreement)
If you don't go throught the verification Bell Express Vu will then disable all but 2 of your receivers in a few days
(5A-5F of service agreement) so it is very important to go throught that verification.
To avoid call from our verification departement have your receivers hooke to a telephone line at any time, that way you receivers will dial in to give us the information, and won't have to call you to get it manually
Just to mention...once an account is flagged by the SAT team (verification) there is a big note in the mmos that says CLIENT IS NOT ENTITLEDTO ANY SATIFACTION CREDITS OR SAVE OFFER FOR THAT MATTER. Even if the client request to deactivate the account instead of transferring to retention we transfer to SAT, who will close the account in 30 days whit no save offer
N
Nimiq 1
Guest
Typical Express Vu High & Mighty attitude.
So I have been with Express Vu for 5 Years, have only one phone line in the house, I have spent $2000 Plus on receivers and because I am not connected to said phone line and have been flagged in your system for SAT follow up, you don't even try to retain me as a customer.....That is the biggest pile of crap I have ever heard.
I get the feeling that when the regulars see your post I will not be the only one crying foul.....
So I have been with Express Vu for 5 Years, have only one phone line in the house, I have spent $2000 Plus on receivers and because I am not connected to said phone line and have been flagged in your system for SAT follow up, you don't even try to retain me as a customer.....That is the biggest pile of crap I have ever heard.
I get the feeling that when the regulars see your post I will not be the only one crying foul.....
E
Ex Agent EV
Guest
That departement is responsibleof finding the thiefs who are illegaly catching our signal as well as for verifing the paying client to know if they are account splitting.
It's false to says they are not working on piracy, this hole departement is opened 10 to 10 monday to friday just for that.
It's false to says they are not working on piracy, this hole departement is opened 10 to 10 monday to friday just for that.
E
Ex Agent EV
Guest
Alex the process is quite simple, fast and easy...
The reason why they made that red bar in MultiVu was that many agents were reactivating the receivers themselves, rather than transferring the client to SAT group...lots of clients therefore reactivated receivers in 2 loations and not permitted
Self serve doesn't offer the option to do the flip flop, since client would be able that way to actiavte both location, system woudn't be able to know which receivers are where
When a client has a red bar in MultiVu that he was tagged by SAT they agent can not active/reactivate/add receivers and as to transfer to SAT team...what are you complaining about Alex, that makes you life easier. You don't have to go throught the hole process of verifiying the receivers, and arguing with the customer that it has to be done prior to the activation, they do
You statement is definetly wrong...if SAT team finds out that receivers are in New York they will deactivate the receivers right away
The reason why they made that red bar in MultiVu was that many agents were reactivating the receivers themselves, rather than transferring the client to SAT group...lots of clients therefore reactivated receivers in 2 loations and not permitted
Self serve doesn't offer the option to do the flip flop, since client would be able that way to actiavte both location, system woudn't be able to know which receivers are where
When a client has a red bar in MultiVu that he was tagged by SAT they agent can not active/reactivate/add receivers and as to transfer to SAT team...what are you complaining about Alex, that makes you life easier. You don't have to go throught the hole process of verifiying the receivers, and arguing with the customer that it has to be done prior to the activation, they do
You statement is definetly wrong...if SAT team finds out that receivers are in New York they will deactivate the receivers right away
B
barter
Guest
THIS IS INCORECT!!
Location ID is generated by a mathetical formula based on time and the receiver ID number, bell cannot make it change remotely. It changes every 10 on dp receivers now and every hour still on old 2700's.
Location ID is generated by a mathetical formula based on time and the receiver ID number, bell cannot make it change remotely. It changes every 10 on dp receivers now and every hour still on old 2700's.
D
dosborne
Guest
Agreed, but I find it cheaper and more convenient for my particular setup.
One dual dish connected to an SW44 to feed the 9200 and 2 5900s in my living room. One half of a dual connected to a 3x8 multiswitch to run the rest of my receivers (the other half wired and ready to go, but no point in using it if I don't need it). One 24" mounted lower (in case I need physical access to clear snow or something in the winter) as a backup/spare and one "portable" unit for use on my patio now and then (mounted on a concrete block) also good for helping test alignment at friends houses etc. Many would find this overkill, but I got all the dishes with the receivers (and still have 3 more in the boxes in the basement)
As I stated, I was agreeing with you that if such a mechanism is implemented, I would find it very inconvenient as I feel others would. I don't think it resolves anything, just will lead to more customers calling in when they move stuff around and find it doesn't work.
One dual dish connected to an SW44 to feed the 9200 and 2 5900s in my living room. One half of a dual connected to a 3x8 multiswitch to run the rest of my receivers (the other half wired and ready to go, but no point in using it if I don't need it). One 24" mounted lower (in case I need physical access to clear snow or something in the winter) as a backup/spare and one "portable" unit for use on my patio now and then (mounted on a concrete block) also good for helping test alignment at friends houses etc. Many would find this overkill, but I got all the dishes with the receivers (and still have 3 more in the boxes in the basement)
As I stated, I was agreeing with you that if such a mechanism is implemented, I would find it very inconvenient as I feel others would. I don't think it resolves anything, just will lead to more customers calling in when they move stuff around and find it doesn't work.
A
ARR
Guest
Since DirecTV has their "Signal Integrity Department" or what have you and I'm sure Charlie Ergen has a similar group.
Department store have "loss prevention officers" but since Bell can get away and use the taxpayers money with the RCMP, why should they?
Making a dealer bust annually for the sake of shareholder PR isn't an earnest attempt to thwart the problem, merely lip service.
Seems they are afraid of getting 'dirty' and want some agency that clearly has more pressing issues and a 3rd party infrastructure team to do their bidding.
If it's because they don't have the money, then what have they been doing with all the rate hikes?
Squandering it like the old liberal government? Aren't they related?
The word "Crooks" come to mind for some reason, why is that?
Unfortunately most new FTA pirates don't understand the technology enough to sort stuff out for them selves or they would soon discover that a DiSEQc switch is worth about a $1.00 and that the STB s/w nicely supports SW21 and Starchoice 22KHz tone switches with way more reliability and can be configured to handle all their needs
Department store have "loss prevention officers" but since Bell can get away and use the taxpayers money with the RCMP, why should they?
Making a dealer bust annually for the sake of shareholder PR isn't an earnest attempt to thwart the problem, merely lip service.
Seems they are afraid of getting 'dirty' and want some agency that clearly has more pressing issues and a 3rd party infrastructure team to do their bidding.
If it's because they don't have the money, then what have they been doing with all the rate hikes?
Squandering it like the old liberal government? Aren't they related?
The word "Crooks" come to mind for some reason, why is that?
Unfortunately most new FTA pirates don't understand the technology enough to sort stuff out for them selves or they would soon discover that a DiSEQc switch is worth about a $1.00 and that the STB s/w nicely supports SW21 and Starchoice 22KHz tone switches with way more reliability and can be configured to handle all their needs
S
superham
Guest
http://www.crtc.gc.ca/archive/ENG/Notices/2006/pb2006-133.htm
http://www.digitalhome.ca/forum/showthread.php?t=50366
http://www.digitalhome.ca/forum/showthread.php?t=50366
E
Ex Agent EV
Guest
I never said I do not represent the compagny, of course i'm part of Express Vu, i'm a senior CSR as mentionned in many threads. Being part of a compagny doesn't mean that I agree with what they do, or the way they do it. Please refer me to where I stated I was not part of Express Vu...
Whithout any doubts on a client receivers usually don't get verified. We don't cut a client's service if we don't have proofs (in most cases client called in saying i'm at thecottage, receiver R0000000 is not working). And before we shut off receivers we attempt to call the client several times.
Client's going throught such problems represents only a few calls a week, sometimes not even. I think it's wrong to base a jugement on such a big compagny based on only one policy that affects i'll say less than 25% (and this is a personnal approximation) of their clients.
You say Bell is lacking because not all receivers are verified, but earlier that if Bell are calling clients to do so you consider this harrassement. What do you suggest then?
Whithout any doubts on a client receivers usually don't get verified. We don't cut a client's service if we don't have proofs (in most cases client called in saying i'm at thecottage, receiver R0000000 is not working). And before we shut off receivers we attempt to call the client several times.
Client's going throught such problems represents only a few calls a week, sometimes not even. I think it's wrong to base a jugement on such a big compagny based on only one policy that affects i'll say less than 25% (and this is a personnal approximation) of their clients.
You say Bell is lacking because not all receivers are verified, but earlier that if Bell are calling clients to do so you consider this harrassement. What do you suggest then?
S
SensualPoet
Guest
What Bell is obviously doing is some sort of "audit" program to ensure that people are legitimately using otherwise authorised receivers. To the extent this means that paying customers are using the units, and not freeloaders or pirates, this is all to the good.
What's also obvious is that Bell's internal records are hopelessly screwed up -- otherwise this sort of audit -- who owns which receiver -- would not be needed. While they have made it "mandatory" that each receiver is connected to a wireline phone system, these days that is becoming a less reasonable request since many folks have receivers next to working wireline jacks. Increasingly, households are opting for wireless phone service only.
It's also surprising how many folks here have piped up saying they'd had a call (or more than one call) in this process -- which suggests not a statistical sample like 1% of customers (20,000) are being called but a much wider net has been cast. It's a pity the technology doesn't allow them to execute this program in a more under-the-radar fashion and only identify active receivers that have "gone astray".
What's also obvious is that Bell's internal records are hopelessly screwed up -- otherwise this sort of audit -- who owns which receiver -- would not be needed. While they have made it "mandatory" that each receiver is connected to a wireline phone system, these days that is becoming a less reasonable request since many folks have receivers next to working wireline jacks. Increasingly, households are opting for wireless phone service only.
It's also surprising how many folks here have piped up saying they'd had a call (or more than one call) in this process -- which suggests not a statistical sample like 1% of customers (20,000) are being called but a much wider net has been cast. It's a pity the technology doesn't allow them to execute this program in a more under-the-radar fashion and only identify active receivers that have "gone astray".
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Lindsay649
Guest
Got my call from Evu this week to verify my receivers. Interestingly they had me down with five receivers.......eventhough two of them had been taken off several years ago. Not a big deal ....just verified the two hooked up units. Thank you and goodbye.
E
Ex Agent EV
Guest
The account that will be verified are those already tagged (either because client mentionned having a cottage or we find out) as cottage/chalet
Then if the departement is not busy they will randomly verify client who had the cottage/chalet tag, but had it removed
Then they will verify client that are frequetly calling with red guide, apossible issue when you unplugg the receiver
And only then they will randomly pick a client (usually with iver 4 receivers or more) and give him a call
Then if the departement is not busy they will randomly verify client who had the cottage/chalet tag, but had it removed
Then they will verify client that are frequetly calling with red guide, apossible issue when you unplugg the receiver
And only then they will randomly pick a client (usually with iver 4 receivers or more) and give him a call
S
SensualPoet
Guest
There are a lot of very smart people working at Bell, and Bell ExpressVu. If there was a will to sort through this "piracy by paying customer" issue, I am sure they can an elegant solution.
How about this: record all the receivers a subscriber is renting/has purchased and asked to be authorized and is paying for into a database. When the subscriber cancels service, de-authorize his equipment. If someone else tries to authorize that equipment, ensure the previous account holder is removed.
What this "inventory" process reveals is: Bell's database of who owns and rents what is "unreliable" (aka screwed up).
If Bell ExpressVu was tracking its rental and purchase equipment in a reliable fashion, there would be no need for these calls. Surely most (paying) customers picking up the phone must gasp, incredulously, "don't you KNOW which receivers you are billing me for?!?"
How about this: record all the receivers a subscriber is renting/has purchased and asked to be authorized and is paying for into a database. When the subscriber cancels service, de-authorize his equipment. If someone else tries to authorize that equipment, ensure the previous account holder is removed.
What this "inventory" process reveals is: Bell's database of who owns and rents what is "unreliable" (aka screwed up).
If Bell ExpressVu was tracking its rental and purchase equipment in a reliable fashion, there would be no need for these calls. Surely most (paying) customers picking up the phone must gasp, incredulously, "don't you KNOW which receivers you are billing me for?!?"
H
haystack
Guest
They must be able to break the area down further like the postal code or groups of postal codes when they send down the receiver id, just like they know what hockey game to send you on a Saturday night. Account splitting as you suggest is not allowed.
R
radiologist46
Guest
Ahhh Arr the Troll is still alive and trolling on BEV. Secretly Arr I think you love BEV but will not admit it. Back on topic, take it and do not report it, no one will be the wiser scrooloose is right.
Agent Express I am shocked that you do not follow the rules, shocking!!!! You usually are the one here to pass on the company drivel, shocking, Iam speechless.
Agent Express I am shocked that you do not follow the rules, shocking!!!! You usually are the one here to pass on the company drivel, shocking, Iam speechless.
A
armeee
Guest
I figured BEV was checking up on me. Agent X pretty much confirmed that.
No probs.......... maybe I can get the Bell guy in to check things out, report back to the suits that I'm playing by THEIR rules.
FUNNY STORY....... When I bought my 2 4100's, I called to get them programmed. The CSR said I needed a switch in which he said was available for $90. I told him that I bought one from Ebay for $15. He then started into his clucking that I was not allowed to use a switch that was not "Bell approved". I told him to go fly a kite.
He then said that it was policy that I have the wiring installed by Bell (at my cost). I then told him to stop ********ing me............
Then, he tried to sell me some channels......... I said no.
THATS PROBABLY THE TIME WHEN THAT BELL GUY RED FLAGGED MY ACCOUNT.
Agent X.............. do those guys get a commission or bonus when they are slutting more money out of a customer when they are already paying for a overpriced satellite service.
Its no better than shopping at FUTURE SHOP.
No probs.......... maybe I can get the Bell guy in to check things out, report back to the suits that I'm playing by THEIR rules.
FUNNY STORY....... When I bought my 2 4100's, I called to get them programmed. The CSR said I needed a switch in which he said was available for $90. I told him that I bought one from Ebay for $15. He then started into his clucking that I was not allowed to use a switch that was not "Bell approved". I told him to go fly a kite.
He then said that it was policy that I have the wiring installed by Bell (at my cost). I then told him to stop ********ing me............
Then, he tried to sell me some channels......... I said no.
THATS PROBABLY THE TIME WHEN THAT BELL GUY RED FLAGGED MY ACCOUNT.
Agent X.............. do those guys get a commission or bonus when they are slutting more money out of a customer when they are already paying for a overpriced satellite service.
Its no better than shopping at FUTURE SHOP.