Call from BEV to "inventory" my receivers

  • Thread starter Thread starter I_Want_My_HDTV
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If you read the entire post you would have also read:"And in lots of case receivers are working even before I do my recap of the call". Yes the "official" delay is 15 minutes to 2hours, but it rarely takes that long.

Don't know why it could have taken 72 hours if it was just to restart a receiver. If it was on Temporary programming suspension we have a different story...
 
I have never had a CSR ask for a location ID. What would prompt them to ask? Where is it located?

"If someone has receivers in 2 different location (against Bell policies) and mark the location ID when going at the cottage then calls Bell to verify the location ID"

Why would one call Bell to verify the location ID?
 
I wonder what % of unplugged multiple receivers accounts actually get calls?
Personally, I know of 1 person who has received the call
Besides avoiding the SAT call to verify your receivers, I don't know what else would make it "important" enough to spend money to run a phone line to behind the tv, besides caller ID, but then again, I have that on my cordless phone already
 
I was thinking that maybe a pissed off CSR tagged your account as "cottage" just knowing that as long as you're a customer you're going continue to get these very unsettling phone calls.

If true, I bet you that CSR is smiling...
 
Hello,
My wife received a very suspicious call from a BEV agent.
They asked to inventory or update my 4 receivers. I originally had 2 receivers (which I rent) but through a sale last spring purchased 2-4100's at a BEV authorized dealer.
With my daughter away at school and taking her tv, along with my own job move to another town (I took another tv as I now share a townhouse with co-workers) that the other 4100 was hooked up to......... I am now left with 2 receivers that haven't been hooked up since last September.

I am wondering is this BEV's way of seeing if I am doing something Illegal, are they being "big brother", or is this normal practice???

I have had a BEV subscription for 2 years and this is the first call of this sort.

In any case, my wife took their 800 # and said I would call back.

Whats the scoop, anything to worry about.

thanks for any advice,
Armeee
 
The other guys arejust not following the law...their system not following CRTC regulations
 
They have no choice - keyword is CRTC.
"Having receivers on one account located in different residences is contary to the Bell ExpressVu Residential Agreement but not actually illegal. This is discussed in CRTC Public Notice 2006-133. "
http://en.wikipedia.org/wiki/Bell_ExpressVu#Service_Policies
 
Whilst I am not going to disagree with the Math I think that the true figure is significantly lower.

Not ALL the "pirates" would sign up for basic Express Vu, most would possibly repoint the Dish if Express Vu lock down the signals.

Of the 1 Million "pirates". again a significant number are ALREADY Express Vu subscribers and should therefor be removed from this equation.

From my personal experience over the last 6 years "piracy" is still growing very very fast. Our field Technicians report hundreds of illegal installations and hook ups weekly, or to be more accurate used to report them. Express Vu makes it a "Condition of Employment" that they report ALL instances of "piracy" and/or account stacking, or they could loose their jobs.

The lack of ease of reporting and the shear volume of the "illegal" finds, means that the reality is, nothing gets reported unless it is really outrageous.

Nimiq 1
 
We misunderstood each other...

I said that in the service contract there is a part that says that if Bell Express Vu doubts that you are not using the service according to EVU policies they could deactivate the receivers, even whithout notice.

In the case we are talking Bell probably taught that you were using the service in two locations at the same time, therefore not according to EVU policies so according to that they deactivated the receivers.

I didn't say I agree with that...and I understand you frustration if all the receivers were indeed in the same house.

When I said that they wait time is usually less than 10 minutes it was using the MRVP direct number stated earlier, not going throught the customer service to be transferred to them. At this time of the year they tend to be more busy taught, since lots of people are opening their cottage...
 
Agent Express V said: "BEV will let you bring one of your receivers to you cottage, but you have to call us to let us know before you got so that we could deactivate it. But the home and the cottage receivers can not be activated ta the same time."

It's one thing to tow the company line Agent, but can you not see the absurdity in what you're recommending? You're just pulling our legs, right?
:rolleyes:
 
So what your saying is your SAT team is largely responsible for a fair portion of customer defections?
That's just brilliant. :confused:

Providers like phones lines plugged in so they can pitch IPPV and generate even more money, plain and simple.
 
It's not just to you...all clients with more than one receiver (espacilly those with 4 or more) are likely to get called

Our computers "call in" the receiver to verify on a random basis, there is no way for us to predict when. After 3 failed attempts (I have to verify this info with my friend) you are put on a list to be called the info manually (location ID)
 
It depends on the receiver model. Newer models change every 10 minutes, older models every hour.

Location ID has nothing to do with the actual physical receiver location. It is simply a calculated value based on the receiver ID and the time.
 
I find it hard to believe bev would have over twenty spelling mistakes in only 5 paragraphs of what is purported a legal text.

Nothing wrong with a spelling mistake mind you I just find it hard to believe that contract to be direct from bev.
 
The location ID is updated frequently. It just provides a unique receiver ID specific to a particular time. Providing the location ID just proves that the receiver is at the same location as you are. (Writing it down for later reference is no good due to frequent updates.)

Inability to provide the receiver ID often means that the receiver is in use at another location and is being used for account sharing. Of course, they will allow you to call back later to provide the ID (with your friend or relative on another line.) :rolleyes:
 
My bro has had BEV for 7 years and has never received a call from them. EVER. Mind you he's been flying under the radar for those 7 years, never switching off of digital standard, never being locked into a contract. Livin' large with a BEV 2700 and a BEV 4100 (I think). They've also NEVER been plugged into the phone line.

But REALLY, the majority of BEV customers probably don't have a phone line within 10 feet of their receivers. Who is going to run 35+ feet of phone cord across their livingroom? Beauracracy.

They should worry more about switching to a more secure encryption like DCII before worrying about multiple locations. Does this concept make any sense to anyone else but me?
 
hmmm...BEV is considered not "cottage friendly" because they obey the law...interesting...the law is the same for all providers, so there isn't really a difference.

and if you think the "cottage policy" is too inconvenient, you are correct, there are other options...pay for service at that second address, which is what the cable companies want you to do and why they filed the grievance with the CRTC in the first place.
 
I have the misfortune of working for Express Vu so I thought I would use the same products they push out of the Door.

My expensive experiment has saved our Technicians hours since then, so in all it was a valuable lesson.

Nimiq 1
 
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