Call Centres

R

Richie H

New member
CrabGirl said:
We've got the best call centre staff in the world and regularly win awards for our service. Other than Christmas you very rarely have to queue, and are then dealt with by happy, well informed, intelligent, polite and wonderful staff.
I'm in a different department now but I am proud of our "call centre monkeys" and proud of the fact that I worked as one.
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I'm glad that your experience of call centres has been a positive one. This hasn't happened to me though.

The company I work for provides outsource solutions for various businesses. There would be up to 20 campaigns in operation at any one time. It's just an extension of the YTP. The average age of a call adviser is 18 and this would usually be the person's first job. They literally still think they're in school.

The company requires no formal qualifications to employ it's staff and provide one week's training for any campaign, regardless of the level of expertise required for the role. Invest NI awarded the company
 
chalice said:
I'm glad that your experience of call centres has been a positive one. This hasn't happened to me though.

The company I work for provides outsource solutions for various businesses. There would be up to 20 campaigns in operation at any one time. It's just an extension of the YTP. The average age of a call adviser is 18 and this would usually be the person's first job. They literally still think they're in school.

The company requires no formal qualifications to employ it's staff and provide one week's training for any campaign, regardless of the level of expertise required for the role. Invest NI awarded the company
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Some call centres are really good and really helpful others are just awful. The old Commercial Union (which was bought by the Norwich) were really good and had cover notes and forms on the mat by the next day. I really liked them.

I can't tell whether the Indian ones are good or bad because I only catch one word in three and by the end I am so irate I just want to get off the phone.
 
Biggles said:
I can't tell whether the Indian ones are good or bad because I only catch one word in three and by the end I am so irate I just want to get off the phone.
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Judging by the Scottish jokes recently posted by JP I can only imagine the language barrier that must be overcome.
Basically, you have two people for whom English is a second language struggling to solve a technical problem.

Comedy gold.
 
clocker said:
Judging by the Scottish jokes recently posted by JP I can only imagine the language barrier that must be overcome.
Basically, you have two people for whom English is a second language struggling to solve a technical problem.

Comedy gold.
Click to expand...

:( Only for those listening in - the participants are in their own unique purgatory.
 
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