The best time to call BT is never.
Morn or Night the queue has nowt to do with people calling. It's just a game they play. They really don't answer the phones at all and prefer you to use their website. :dabs:
Norwich Union have nice Indian blokes called Charlie and Sam and the like who are for the most part incomprehensible to my Scottish ears - likewise I can hear them thinking "Oh Fuck! a bloody ethnic Celt I'm gubbed!" Took me 15 bastarding minutes to change my car insurance all they needed was the new registration and confirmation of the car details. :ermm: If I could be arsed I would change to someone else.
We've got the best call centre staff in the world and regularly win awards for our service. Other than Christmas you very rarely have to queue, and are then dealt with by happy, well informed, intelligent, polite and wonderful staff.
I'm in a different department now but I am proud of our "call centre monkeys" and proud of the fact that I worked as one.