BUYING? Dont believe all bikes are sold out...

I can't help but say how well I have been treated by DNA. They have gone out of their way to help me with things, and I think they're as nice as it gets. Period.
 
Ms TW,

I must agree with you.

For some years now I have enjoyed nothing but the very best of service from my dealer, Richmond Motor Sport, and Ducati Canada.

Jerry Cutler
 
wow i really started some heated discussion here@@

another update... after we "negotiated" with my dealer paying the shipping coast to coast to get me this unavailable model, he magically found one in a crate in colorado, reducing his cost to get for me .... but hey!! im still getting my bike@@

great to be a part of your discussions and i hope that my event doesnt happen to any of you @@

cheers
 
Black may be the hard color to find at this time but the dealers I am around where I live their bikes are collecting dust rather than going out the door (though most are Red). Only people I see buying are folks who have real money...people looking for a credit buy have pretty much disappeared on such expensive bikes.

My personal two time experineces with DNA:
The first time was good and friendly, though no way to talk to anyone with rank. They stay very hidden. I felt all warm and fuzzy from their help.

Second dealing was a sharp worded spitting contest with the last resort threat having to come in the form of bringing in the old lawyer routine (which I depise right along with pill pushing doctors and land developers). All this because they printed out two different version letters stating what was to be done on the recall for the regulators that were dropping like flies.

One letter to the customer stated a list of items "WOULD" be changed. The letter to the dealers was a lil different version. It more or less sayed, Check first and if regulator ok only add the heat shield componets. After a couple of harsh exchange of words with DNA over in fct was someones inablilty to proof read the two letters so they both said the same thing, I was not a happy camper on being told that totally new parts was possibly not what I was going to get, after my letter sayed I was to get new parts....period.

Even tthe time if my old regulator was good....after only having 600 miles on the bike and afraid to drive it no further than I thought I could push it home after seeing and reading of the amount of failures I was in no mood to hear it may not be replaced! There is no way I would ever have trusted the bike with the old regulator on it, no matter how good it checked out! After all the fustration, my wasted time and exchange of heated words over their poor proofing mistake , they did back up and tell me everything would be changed. I am thinking the whole time, "Why did we have to do the old circle jerk to just get to where we should have been at all along"?

The sad part is I lost any trust in what they were telling me over the phone. At the dealer they sent me to (my original dealer went belly up the week after my wife bought the bike for me) though they were very nice I still was cussing down deep that they would just not exchange the parts with me and let me put them on (this was as simple of a job as it gets).

I had taken the fairing off myself before I got there and I had marked the original regulator where the Sun did not shine to make sure I did in fact get a new one. I had also practised my fighting stance and words ready for the worst senerio. A situation I should not of had to fear or train for with a bike costing $20,000 plus. ...I got in shape though for a few days!
 
Agreed about DNA, at one point I had a 848 with a problem, I took it to a dealer who flat out told me that DNA would not warranty the problem on my bike because I had modified other areas of the bike that had nothing to do with the problem area. I wont name names but the dealer was just as worthless as DNA, they didn't even want to try to get warrantied through DNA as they believed that DNA would just flat out deny any warranty claims. I considered going the lawyer route but ended up selling the 848 and getting my 999R instead. The whole thing left a bad taste in my mouth and the impression that DNA really does not care about the people who buy Ducatis, and they dont care about their own dealers either. Ducati should really do something about DNA because they are giving the company a bad name here in the US.
 
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