Well, I've heard from other people who tried that particular headset, and the've had trouble with it as well. You can even check out some feedback from other users by doing a search in Google. I don't mean to be rude, but it seems that your BT headset is a POS. It was a cheap headset wasn't it? Anyway, I'm not sure how much you paid for it. But if you're comfortable with buying stuff in eBay, you can get good quality headsets there for real cheap. I bought 4 headsets used (but in mint condition) from reputable sellers months ago, and they have never let me down yet. If you're looking for something in the $20-$30 range, you can try looking at either: a Plantronics 320, Scala 500, or a Jabra BT350. I won't recommend Moto headsets because I don't like them. But that's my opinion. I hope that helps you.