Ok so after I called 5 times I said "business" at the how can I help you option it though I said "cancelling your service" I just let it proceed. I was almost there til the rep told me it wasn't letting her system process it but she put notes in so I will call in a few hours. She did give me an awesome deal she gave me the full discount price of $217.99 even though I upgraded last month. I'm close eveyone! After reading Crackberry I saw that the system thing was an issue so when I call back the order should go through, or I can hope to reach a business rep as well. GOOD LUCK fellow stackers!