Billing mistakes here too...

  • Thread starter Thread starter Ex Agent EV
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Ex Agent EV

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The account is under her name so technicly she is the one who was renting it (we live together)...
 
EX Agent Ev
I wish your would clear up what looks to be contradicting statements you have made in this thread and continue to post.

And you insinuate expressvu billing mistakes are because you were fired

Are you saying expressvu is trying to over bill your mother because you were fired.
 
Was your mothers rental term up before you adjusted your mothers account to add a 5900 from another customers account and cancelled her rental without company authorization.
 
I was renting a 5900...

This summer I bought a 5900 of a person I met on Digital forum...

I called at then end of August to deactivate my rental 5900 and activate my purchased 5900.

Over a month later I received the box (broken, had a huge hole on the side) and returned then their rental unit.

Last week I was pleased to see, going on the web site that the rental 5900 has been taken off the list of my receivers, and taught that the rental cost will be adjusted as of the date that they received the receiver. DREAM ON GIRL! I received my bill yesterday...and there is a rental charge from October 23rd to November 22nd.

Called the customer service...explained the story just like I did now. Rep says:"But you still have the 5900". What is she not getting? I had a rental unit, bought one, and replaced the rental one by the one I bought. Of course I still have a 5900!!! I asked her to credit the charges retroactively and to remove it as of now. Says she is not sure she could do that, that she will verify with her collegue. Puts me on hold... 10 minutes later she haven't returned. My break is over... Hung up...

I will again today...I think that this time I will tell the agent the procedure they need to go throught, naming the tools they need to use. Maybe it would help getting the situation straighten out.

I also had Nimiq 2 free upgrade promo last week...can only expect the worse.

The agent said it was free... Tech wrote me a bill... The price to pay to keep the peace in the house. Coudn't convice my mom to go with another service than Bell, she wanted to keep her one bill
 


Before I started working at Express Vu they were over billing me... I started renting my receivers in 2003 when the rental programm was handled by a sub contracted compagny. I was renting my first 3100 at 10.99$ with a 4$ credit and the second 3100 at 7.99$ with a 2$ credit. When Express Vu took over their rental programm they lowered the rental price of the 3100 to 2.50$. Client that stated renting under that old rental programm weren't automatically switched. Also I was on the Legacy programming... I had multiple receiver charge... The cost was supposed to be 2.99$ since I had the moie package, but they were charging me 4.99$.

Now they are charging me a receiver taht I already returned... I'm not saying that the billing mistakes are linked to the fact that they fired me, no. But if I still was working there I would have gotten the issue fixed by asking my supervisor if someone could apply the appropriate credits and make sure the rental cost are removed.
 
Day 2 1rst call: Got a very unhelpful Haitian guy on the phone. Says he doesn't see a charge for the rental... Are you telling me I hallucinted it? Says he coudn't help me cause I'm on the One Bill... Tell him that he could in fact request a credit, and the rental charges to be cancelled as of now... Says he can't... No time to argue, got to bring my girl to the school, I hung up! Will call again in a few minutes...
 
Man this makes my day Ex Agent, sorry to see you are having trouble but it is a tad interesting....lol
 
Yes, her rental contract had ended in May and the receiver was deactivated in August. I'm not the one who proceeded the transaction, I used the regular channel, I called the call center. I previously entered the information about the other 5900 (the purchase one) on the account, and about the transfer from the other account to my mother's. I requested that it be activated on the same call...

I didn't ajust anything to the account...didn't rquest any form of credits, and as you can read I'm not even the one who deactivated the receiver. Your statement cancelled her rental whithout the compagny's autorisation is therefore wrong...I'm not the one who did it, my name is on the account as a third party, I have the PIN, I'm the one who pays all the bills, all this making me autorised to make changes to the account, which is what I did. There's no reason why it took, in the first place over a month to receive the box, and why I'm billed till the 22nd of November when they received the receiver on October 13th...
 
Note the name an employee number of the person who takes the call that day, and ask the name an employee code (ABC, it's three digit letters only or letter + numbers) of the person who puts the note that they have received it.
If you don't hear from them in 3 to 6 weeks call again...
 
Very funny... Already done it, as I said previously just witing the next bill to see...
 
Second call... A Haitian girl... Explained the story again... Says she requested a 10$ credit. Tell her that the receiver was deactivated on August 30th, and that I'm being charged until the 22nd of November, so I'm entitled to more than that. Says system doesn't let her request more than that. Who are you trying to fool girl? The system will let you put whatever amount you enter...doesn't mean it would get accepted, but you can request any amount. Ask for the confirmation number...she says the system doesn't generate one. Tell her to stop fooling me, that I worked there and knows how the system works. She still argues that if I worked there I would know that it doesn't. Now I'm upset... Ask for her supervisor... Says he is not available... Tell her it is my right to speak to a supervisor... Agrees that it is my right, but he is just not available now... Whatever I tell her I will call directly to the sub-contractor who hired you and speak to a sup directly... She even said that if I was not happy with her answer I could hang up and speak to another agent who might request some more... I asked her about the installation of the HD receiver. She says that there are no charges in the system. Confirmed that the rental cost have been removed. End up hanging up on her... What an attitude she has!!!

Called again and this time got a very appologetic Haitian guy. Confirmed that receiver was received only on the 1th of October...says he can only request credits from that date on. I know, for having worked there that he is right. I explain to him taught that I'm upse I have to pay for the waiting period (over a month), which I think was way to long. He requested another 10$ and gave me the confirmation number. He even gave me the confirmation number of the other request that haven't generated one. I asked him about the installation cost... At first, too lazy to check, he said:"If you were charged you will know about it, it's 75$ right there", when I explained that the bill is for 23rd of October till 22nd of November and tech came the 23rd of October he then looked at my file. He confirmed that there were no charges. Well so far everything seems to be corrected. We'll see next bill!!!
 
The $2.99 reciever charge was raised to $4.99, that would be why you were billed for that. That was not a mistake in your billing.
Although customers of the new rental program were originally charged $2.50 for the rental of a 3100, customers who were on the old rental program had agreed to the original price, that is why they were not switched over right away. That was not a mistake in your billing either.
Also, it's been explained previously why your bill is the way it is. Credits should appear on your next bill without you having to call.
Being an Ex Express-Vu agent, one would think you would know all this.
But, seeing as you don't I've explained it for you.

I went through the same billing issues you've described exactly. After one phone call all the information was explained to me and came out exactly as the agent I talked to on the phone told me it would.

Nem, who's been there, done that, and has the correct bills to prove it.
 
LOL Ex Agent, I find this so amusing, it is my entertainment for the day. Yes BELL and BEV are one piece of work, don`t u thunk!!!!
 
We are not talking about the same thing here...

System charge was 2.99$, raised to 5.99$ in 2006



Multiple receiver charge was, and still is, unless changed since I got fired, 2.99$ if you suscribe to the movies and 4.99$ if you don't have the movies. I suscribed to Super
 
I certainly don't find it amusing... Never had problems with Bell telephone, Bell Mobility or even Bell Sympatico, but I had my share of mistakes with Express Vu before, and after, being an Agent...
 
Now you understand why you got fired for not using wonderful BEV's customer service... And why some people can get angry when they constantly deal with this kind of issue.
 
Why do you keep saying your billing mistakes started when you were fired.

Your other post indicate you billing mistakes did not just start now but in fact started many years ago
You should tell it like it is. You can no longer get your billing mistakes fixed because you were fired
I wish you would quite posting this misleading statement.
 
I thought you kept telling us this was pointless? LOL Now you see why we have to keep doing it.
 
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