Billing Errors Continue

  • Thread starter Thread starter dirtyjeffer
  • Start date Start date
Well,

I got a message back from Bell customer service appologizing for the problems, and he put in a request to have the $210+$25+interest credited. He did warn it could take 4-6 weeks though. :rolleyes:

I like Bell's stuff, hate their service. I used to have Starchoice many moons ago, and their service was great. The difference is they are owned by Shaw, and Shaw's service rocks. They actually HAVE customer service. You have a problem (even at your place) and it's solved either that day or the next in most cases.

Reversing a charge doesn't need to take 8 weeks. Problem is I kicked them in the nards. Most people would have already paid them, and they could collect interest for a couple of months (free investment perhaps?) But, I refuse to pay for stuff I've never received......
 
Bell are a bunch of incompetent XXXXX. When I used to have Expressvu and DSL I would get erroneous charges on my bill all the time. Most of them were for phone services that I never ordered or even inquired about. There were other times when they charged me for Musicmatch music service when I never subscribed to it. Then they charged me $90 for a dish upgrade that I never ordered and was never done.

In all cases I called Bell and they promised the charges will be reversed on the next bill. The next bill will come and behold - nothing was reversed and what's worse they were continuing to charge me for services that I never ordered. Morons! I had enough of these *******s and now I only have the phone service with them. And even now with just the phone service I double check the bill.
 
I suspect you are right. I have already had one of those calls based on me not paying the full bill, but only what I owe.

I am getting really tired of dealing with this. How does *C look as an alternative? I know they are a little thin on HD programming, so that is one thing I don't like.
 
I signed up in August and haven't had a proper bill since. At first I got nailed $300 in install fees (I got the 9200), but they did actually credit these back the next month (as promised after I phoned them and complained). Then I got nailed double on NFL ST, but they didn't charge me for NHL CI (yet). I've had to replace my remote and my receiver already as they were defective. Now I get my bill this month and they charged me half price. I have no idea what they are smoking .. but at this point I *think* I'm still ahead so I'm not complaining yet. I know I can't figure out the billing "theory", so I don't think they can either ..
 
my $5 Bell Bundle discount was missing for about 4 months in a row...it was finally resolved after escalating it to the executive team...manual credits were added here and there, but the problem was never fixed until it was escalated...obviously, the reps on the phones are limited in what they can do...this is why i encourage you people to escalate the issues so they can give the front line reps more power to fix your problems on the first call...this is the company's goal this year, so hopefully we will see this change soon.
 
Actually lajohn27, Bell Canada already is the majority owner of Aliant, they have been for the past ten years.
 
Don't let them tarnish your clean credit rating for something you didn't do... take them to court!

It's not that hard to do and you can get all the information online. It's about time more people stand up for there rights and not let big companies like bell push you around. Trust me that don't like being sued since it becomes public record and if you do drop a lawsuit on them they will very quickly settle with you before it goes to court.. its a good way to get there attention and to make sure they never both you again with any more so called mistakes.


http://www.attorneygeneral.jus.gov.on.ca/english/courts/scc/

I sued Rogers last year for property damage they did to my driveway and as soon as they were served the next day I had 7 guys here fixing my driveway better then it ever was! A representative from Rogers came by to make sure I was happy and I agreed to drop the case.
 
Some posts have been deleted. This thread is about Bell ExpressVu billing errors and is not an internal company ethics debate. Please steer this back on track and keep them civil or more of your posts will be deleted.

Thank you.
 
if you purchased your rental plan through a bell world store, you can go back to the store and speak with the manager...they can get your bill straightened out immediately as they have a special escalation number to get issues resolved on the spot.
 
Ok, so after I posted a complaint with the CRTC, and copy/pasted it to a complaint to Bell's abuse department, this is what happened:

1) Bell responded saying sorry, they'll fix it, but it will take 4 weeks since billing is a different department.
2) CRTC responded saying they didn't want to get involved, since it's outside their scope (possibly a carbon copy repsonse?). They also forwarded my compaint to Bell (not sure who in Bell).
3) The same day that they did that, Bell rep calls my house, and tells my wife that they rectified the problem, and it would show up on my next bill.
4) MY BILL WAS FINALLY CORRECT!


YEHHHHHHH!!! I think it's B/S that I had to jump through all those hoops for them to fix a error on their part though. Simply rediculous.
 
All users of Equifax (not sure about the "other" credit bureau) are required to send in their 30/60/90/120 as part of their contract. How do you think the credit bureaus get their information? You don't get the option of only sending in 120s...if you did then no one would be submitting all that much info to the credit bureau.
 
Yea, not to say they are perfect but they are pretty easygoing for fixing a bill, particularly if there is a glaring error.
 
Your cry that expressvu's ececutive team does not know what's going on is just plain lame.Your post makes one think you feel its the subs fault for not telling expressvu executives whats wrong.If the executives won't listen to their own front line managers why would the listen to a bunch of whiney subs.
 
well, all new customers are going to be paying the new $3 rate anyway, so it seems as if this may only be affecting customers who are price protected under contract.

perhaps this is one reason why the new 2 year contracts no longer offer price protection, too many billing problems with making sure the right people are paying the proper price.

i agree, it is a mess, and i don't understand the lack of "customer service" by the reps on the phone.

If someone called me up and said "Hi there, I got my bill in and it shows me paying $3 for my receivers, and i should only be paying $2.50 as i am under a contract until Feb 07".

i would simply reply "The rate has increased to $3 for basic receivers, but it shouldn't affect you if you are under contract still. Let me pull up your account and double check that. You are correct, Feb 07. Let me put in an adjustment to fix that for you, and i apologize for the error, thank you for bringing it to our attention, and i will log a trouble ticket as there appears to be some issues with the system not catching who is under contract. I have credited your account and fixed the error, was there anything else i could help you with today? OK, thank you again for choosing BEV, and we are sorry about the error. Have a great day.

perhaps i am sometimes a little hard on phone reps, but i mean come on...THE ONLY THING YOU NEED TO KNOW IS YOUR PRODUCT/SERVICE...i have to know EVERY product/service that Bell has, and i don't screw it up...if i don't know, i will look it up, not give a customer a hard time about it...its embarrassing, and i apologize to you guys for some of the people that work at the company...i applaud you for putting up with them.
 
That's what the CSR said to me no hassell's:) . The only issue now if wether the changes will actually happen, and the $2 credit show up on my next bill.
 
Just recieved my 2nd bill (first full month bill) and noticed that is was twice what it should have been. Oh lookie, they charged me $71.77 for rental of my 9200, interesting since I should be paying $15 a month.

Phone them up, on hold for only about 5 mins, and the guy tries to tell me they didn;t charge me for rental last bill, so they are makeing up for it.

Me: "Then it looks like you have charged me for almost 5 months of rentals (71/15=4.x months).
Him: "ya, thats right, October 24 to january 19"
Me: "How many months is October 24 to January 19?"
Him: (after some thought and my prodding) "....3"
Me: "yup"
Him: "....I'll credit you the $71.77"

After reading the stories in this thread however, I sure hope I actually see the credit on the next bill.

I predict much fun in my future.

To be fair, looking back at my first bill, they didn't actually charge me a rental, and if they are using the $25 a month charge that is standard (I got the deal for $15 a month for 2 years) then it probably would work out to $71.77 (just shy of 3 months) but hey, they screwed up so they can pay to fix it.
 
i wish editors went as smoothly...there is no excuse for these agents not knowing their stuff...no excuse whatsoever.
 
Mays bill finally shows my credits for all the missed months. Seems like they are finally back on track again!
 
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