Billing Errors Continue

  • Thread starter Thread starter dirtyjeffer
  • Start date Start date
I love Bell!

I've got the same thing going on. The guy comes to install my 9200, and I got tired of waiting for him to show up (missed the appointment 2 times due to lack of product), so I installed the 20" pan and all the cabling.

Guy comes to hook it up, hooks the 2 cables that are waiting for him, turns it on, authorizes it and leaves (a whole 10 minutes).

2 months later I get $210 worth of charges on my bill (Nimiq2 upgrade, add. receiver install, and add. receiver install).

Called them, and they assured it would be corrected (there is, of course, a minimum of 1.5 hours per call with these classy individuals). This month, no correction and interest. Called again, 1.5 hours later, they assured me there would be an "investigation". I just paid what I owe, and they can take their extra charges and interest and shove it up their Nimiq.......

I love their HD programming, but their customer services licks donkey. Good thing they have their own phone company. I wonder if their 1888SKY-DISH calls end up being a tax writeoff.... :o
 
I partially agree. It's a combination of:

1)staff training

2)their convoluted procedures (requiring billing changes to be sent from customer service department to billing department and/or rental department)

3)billing software which doesn't permit instant adjustments.
 
unfortunately, the store that told you that was incorrect...the "6 months of Free HD" offer only ran between July 1st and September 30th, meaning it ended almost 3 months before your purchase date...unfortunately, you were misinformed by the location where you purchased it, and that is why BEV won't apply those credits.
 
We got a call today to pay up or face a $25 admin fee. My current bill was not due to be payed yet, but I am showing as overdue due to not paying my full bill because I have deducted the credits they owe me. There is no way I am giving them my money until they sort out this mess! So I called, and asked them why they have not fixed it yet. They did not have much to say other than saying they will fix. What will they do next? Disconnect me? What a mess they are making of things!
 
Bell reports to both of the credit reporting firms in Canada if you pay ontime, are 30/60/90/120+ days in arrears. They do not (nor does any firm that I am aware of) contact you first to "clear your name".

Simple reporting and that is how all firms report.
 
SURPRISE, SURPRISE!!! (sarcastic)

I just got my first bill for Expressvu.

They charged two months on the the first bill (I can live with that), but there are already two mistakes.

First, the $10/month rental credit for new customers was not applied, making my bill $20 steeper than it should be. Second, I was not credited the $10/month credit for the HD networks, which the CSR told me I would get free for a year as a new customer. Total: I was over-billed $40, plus tax!

When I called about it, the only thing she could do was fill out a missing credit request, and was told it could take 4-6 weeks. I asked why it would take so long, since it was a credit applied to my bill I was asking for, not a mail-in-rebate, she told me it was because their call center is in Cornwall, and they had to physically send the form to Montreal! lol. They can't do that electronically? What mail service are they using? Does Bell have someone carry their letters by horse or what?

Of course, I expected this after reading these forums, so I wasn't surprised.
 
I don't agree with this statement. I didn't switch to BEV because I like the company, I switched because they have a better product (compared to the competition available to me). When that changes, I'd be happy to switch providers again (even back to Starchoice *shiver*).

-Mike
 
Well, I was calling from my home number. It's just that you don't get this runaround from SC.

Now, if only BEV were able to secure their satelite signals from piracy in the same manner by being so fastidious...
 
I rented the 6100 and when I received the bill it said I was renting 2 receivers instead of one. They charged me 2 activation fees.

They assured me that the problem is corrected. I'll cross my fingers.
 
I signed up Jan 13th... I already got a bill from them. They did bill me 2 months . It was incorrect because his one was wrong because they billed me 16.48 in rental charges for my 6100 for the 2 month period. They only credited me for 1 month free rental as per my promotion. I called them to let them know about it and they said that its a "known issue" and that their billing service can only give me 1 credit per month and of course I paid for 2 months on the bill. (EH?)

"There isnt a soultion at present. I called my supervisor about this yesterday, because another client questioned the same". I told him to put a request in for the balance. Oh.. that could take 6- 8 weeks to show up. I indicated to him that if ppv's could show up on current billing.. so could credits ;)!

I will be camping out waiting for my bill.
 
I had billing problems as well. After 3 or 4 months I wanted to cancel everything and somehow I got transferred to just bell. she read my file.....all the calls I put in.........and said I am putting your credit right now. She said she was writing a letter to the execs. as well.

IMO..................bell is great if you have no billing issues and are part of the privilidges program which removes wait times to min's.
 
Problem with that theory is that after a month of no pay, their computer system will start calling you telling you your bill is unpaid, and then it automatically de-subs all your receivers. Then you'd have to call up, complain, and they'll turn them back on again.

I had that problem with extra stuff they added to my bill, and I was waiting for them to take off. I'd pay what I owed them, but not the $210 of extra charges they added.... It's a lose-lose battle my friend....
 
For the very *short* period of time that I was a Bell customer, it was something like this EVERY MONTH.

The happiest day in my household was the day I cancelled their service.

I will never EVER subscribe to any Bell product. Ever again. I hear that they might be purchasing Aliant out east here, and that makes sense, because they are the same way.

J
 
BEV's tactics are beyond belief. I've gone through my story before in other posts but since the CSRs started sounding like robots, I fired off a letter to head office explaining to them what I owed and enclosing a cheque. It would have been before they received the letter but I started to get auto-dial calls from BEV with a recorded message saying that my bill was past due and that I needed to pay or get this...they would cancel my service. My service was already cancelled by me...big threat. These bozos actually expected me to pay my entire bill (in other words, overpay) after I cancelled my service while waiting for them to rectify my bill in 6 - 8 weeks. Can you imagine waiting for these guys to mail you out a cheque? I would never deal with Bell for any service again. Luckily, the bulk of their service is centered in the Eastern part of the country.
 
Just to re-state some of what has been said:

- Always record who you speak to; and the time and date and what was said.
- Never pay the exact amount each month to catch up; if you are planning on giving them $100 per month, give them $100.11 in November and $100.12 in December.
- Pay what you think you owe. When it finally gets escallated; supervisors are more willing to work with you if it looks like you've been trying to pay what you owe.
 
I don't no if their dishonest or incompetent (or both)but ExpressVu has proven they can not be trusted when it comes to billing.
 
Back
Top