Billing Errors Continue

  • Thread starter Thread starter dirtyjeffer
  • Start date Start date
From what I understand, you have to be given all the chances to clear your name before being reported as delinquent and getting bad credit. Usually what "should" happen is that your outstanding debt would be passed along to a collection agency who would contact you to get the money (they are usually a bit more threatening then someone like Bell). If you still fail to pay up, then you are reported and you get bad credit. That's my understanding anyway, if I'm wrong, so be it. As I mentioned in my post, I always paid what I was suppose to pay, as well as the interest they charged me.
 
well, i received my third bill. When I opened my mailbox and saw the envelope I was filled with dread. I just knew that at least an hour of my time was about to be wasted and my stress level was going to go through the roof. I was right. No credit for the mistakes on the first two bills and the third was wrong as well! How is this possible. And then the kicker. When I phoned in there was no record of any work orders being sent to the credit department! I had to go over all three bills in detail AGAIN and be told AGAIN that credits would be applied in 6-8 weeks and that I should pay the whole amount to avoid interest charges. I CAN'T BELIEVE IT! How can a company function like this. I read a previous post where someone said that BEV incompetence was going to affect customers from using any Bell products and all I can say is I will never purchase or sign up for any product even remotely related to Bell. Although I really liked their olympic ads with the beavers!!!!
 
that isn't what i meant...the staff are probably limited in what they are capable of doing...when i mentioned that "perhaps they don't realize that", my intention was that perhaps the "higher ups" don't realize what is needed for the reps to fix the problems that are happening.
 
I thought I would give you a taste of whats to come.Here is my last months bill .This at the end of 1 year me working hard on it every month.

1 Digital Standard 37.44cr
1 Digital Bundle Discount 6.93
1 Digital Standard 37.44
Less Save one month free 26.99cr
1 6 Themes 34.66cr
1 6 Themes 34.66
less save 1 month free 24.97cr
1 Additional outlet 0
1 digital Standard 27.00
1 6 Themes 25.00
Digital Standard price guarantee 2.00cr

and no free mag
 
I ended up with the same thing as deliG. Bell can't fix the problem after 6 months, but somehow the free month was there next bill. I dont rent ppv so that wasn't an issue, but the free months credit added up to 8 cents short. 1 cent for each item on the bill. Instead of $27 credit for basic it was $26.99. No explanation as to why, but not surprised Bell would make even that difficult.
 
After emailing bell executive offices yesterday, I received a call from an exec today apologizing for the 6 month wait, and will be receiving a $290 (plus tax) 'satisfactory adjustment' effective immediately.

Hooray! (but I wrote down her name and number just in case...)
 
This months bill(for last month) still was missing the credits. I called again, and the customer service rep said they finally had a fix for this problem. I'm not holding my breath on this one.
I am thinking that instead of paying what I owe perhaps I will not pay anything next month if this continues. If we all did this, the lack of cash flow would really hurt them.
 
I think it was his immediate supervisor to whom he was talking to at Bell.

Thanks for the update Nem; good to see positive changes coming down the pipe.
 
Rather than calling Bell file your conplains/issues using the link below, you should get a response within 1-2 days.
PS Aways write down the csr's name and number when you talk to them over the phone, in case you need in for the future.

https://www.bell.ca/ecare/PrsCSrvCtUsSat_Eform.page?pageUrl=form.jsp
 
They must make their money like this. It was a couple years back when I subscribed with them and was supposed to get monthly credits which never showed and I had to keep phoning them.

When I cancelled (just recently), they resorted to making automated calls to my number with threats. No chance to even argue with them. The best threat was if I didn't pay, they would deactivate my service and I would lose my programming - obviously one message for all delinquent accounts.

I really can't believe that even after you bring errors to their attention, they have to fill in some form (no authority) and while waiting, they expect you to pay the entire bill or they ding you with a $25 admin. fee.

You have to admire companies (like SC) which resolve billing issues while you are on the phone.
 
Thanks for the update Nem; good to see positive changes coming down the pipe.[/QUOTE]

If they can enable the CSRs to fix billing errors immediately while you are on the phone with them and give you the correct amount to pay I won't even be so angry about the fact that the bill is wrong EVERY month. The most frustrating part of the whole thing is when you call in and nothing ever gets adjusted. And then I wouldn't feel like they are trying to get some free loans by overcharging everyone. 100,000 customers overpaying $50 a month adds up to some big money.
 
I can appreciate what you are saying, but you would think that they would bite the bullet and put more poeple on the job of fixing it. First priority should be fixing the glitch, and credit could follow. Sounds like some programmer should get fired. 12 weeks is a long time.
 
If they keep making these mistakes and want to leave, you can probably argue against the early termination fees, since they were the ones not holding up their side of the contract.
 
Got my bill in the mail yesterday...still wrong!

Called, bitched in a not so nice manner this time, and took off my credit card so they can't auto-bill me anymore. If it's on my next bill, I'll make a call and tell them no payments for '4 to 6 weeks' until I see my credit.

If I wasn't completely happy with the actual service they would definitely not have me as a customer (good TV, product in 9200, and friendly customer service)...it's just there billing which is $hit.
 
hahaha, your telling me. just make me think twice about signing up for something with bell when they promise me credits down the road
 
due to a recent problem with companies in the states and canada calling in and claiming they are the customer and they want reprints of their bill sent to another address (this way they then have access to all the ld call, or celllular calls, or tv channels subscribed to because of the detailed billing system) This resulted in a breach of confidentiality. In order to overcome this, if you are not calling from the tn listed on your account then they need to ask some questions to verify you are indeed the account holder.
Unfortunately with people now *data mining* Bell has to look out for the privacy of it's customers and this is the most effective way to do that.


nem, who offers a reason for some of the questions
 
As you will note DeliG, I said Bell Canada, which handles the wireline portion of your bill and is really a sub-company of the larger BCE.
Bell wireline can do adjustments immediately to the wireline portion of your bill (as long as they are under a certain amount) and tell you what the new balance of your wireline account only, is.
Currently, because of previous CRTC regulations, Express-Vu, Sympatico, Bell Mobility and Bell Canada were mutually exclusive of one another and adjustments could not be done for a wireline by an express-vu agent.
With the 2nd generation of OneBill coming this will be changing to allow all lines of business to apply credits to all lines of business if needed. This is the same reason that the One Bill was only announced 2 years ago. That was when the regulation was lifted. (as far as I recall)



Nem, who says it's coming and would have come sooner had it not been for the CRTC.
 
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