Billing Errors Continue

  • Thread starter Thread starter dirtyjeffer
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wow...i thought i was all alone in my struggles with Bell and the monthly billing! ...then i came across this thread.

reading some of these posts is like deja vu. i have been attempting to get Bell to fix my bill for the last 5 months. They have been billing me every other month for the $2 magazine (every other month i get a $2 credit), plus charging me $25 for my 9200 (without the $10 credit). it's the same story as everyone else...i call each month and complain...they tell me they submitted the request for credit and it will take 6-8 weeks for it to be reviewed, credited, and my bill changed!

it's gotten to the point where i'm now thinking that i might just cancel the whole thing.
 
a note to new customers: if you don't specify monthly billing, it will default to two months at a time...i don't know why, but it does.
 
Bell is full of excuses.

I signed up over the internet in October. I was entitled to $340 worth of credits. To date I have received only $50.

They were sending me correspondence in French, so being English speaking, I kindly asked them to send me my bills in English. (This by the way took 2 phone calls). For some stupid reason, the language change required my account number to change. :confused:

I was told today that because of this changed account number I haven't been receiving the rest of my credits!!!!

Besides charging me TWICE last billing period, they've topped off they're charging me for ExpressVu Magazine when it's supposed to be free.

This sucks.
 
I had a billing problem like most others in this thread. Moved last Sept, and all of a sudden in Nov had a $50 install charge. Called and I didnt get two words out of my mouth before the CSR assured me a mistake and would be reversed. 6 months and I call every bill because not only has it not been reversed but is collecting interest. I confirm with them and only pay what I should be. Finally read some other threads here and email the Exec Office on Saturday. Today is Monday, and I had a call back, was provided a name and phone number, assured charge is reversed, apologies, etc. Will see next bill, but Exec Office sounded like it had its act together. Rep was polite, apologetic, etc.
Service, etc. is good with Bell, but OMG their Customer Service is horrendous!
 
I sympathize with anyone having Bell billing issues. My main issue is that they charged me for a System Access Fee for an advance period when I was no longer subscribed. Billing date is the fourth. Cancellation date was the sixth. I received my regular bill in November, another bill in December and a third bill effective the cancellation date. The last bill provided programming credits but not for the System Access Fee. Numerous e-mails later, they still claim they are right! While they have instituted a 30 day notice period, you don't get the final bill issued until cancellation date. They expect you to pay all the bills prior to that date even if it was for advance billing for non-subscribed periods. However, they have a policy which says they don't issue refunds if under $10.00. Are they crazy?

I didn't pay my bill for November because it included charges for a non-subscribed period. Doesn't a person have a right to a final bill. Since I didn't pay, they charged me interest.

I decided to call. CSR spoke with a heavy accent. He had all my account information there yet he was asking me for my account numebr and spelling of name, etc. When I asked why, he spoke to me like I was an idiot saying that he's requesting a credit like I know the procedure.

Anyways, he did tell me that he has no authority to issue credits or refunds. He completes a form and sends it to head office. I can expect an answer in 4 - 6 weeks!
 
Got my bill yesterday, they still haven't corrected the $210 they overcharged me with. But they did add $25 administration charge to deal with my overdue account, plus a threat that they will charge me $50 disconnection fee and send me to a collection agency!?!!?!?!

Again I ask, why do they wonder why people steal their service? You get treated like a criminal when you pay!!!!

So, filed a complaint with the CRTC, and one to Bell through their website. With a memo at the bottom stating if my account goes to collection, I'll sue for harassment. This is getting rediculous!!!
 
I'm in the same boat now..
I signed up for Bev in December during the promotion that included free rental of 4 4100's for 24 Months. Since the first bill, I have been charged $10/month with no credit to offset it. My Wife called immediatly was given the same song and dance about the billing system and was assured the problem would be fixed. 2nd Billing..another $10 and no credits..3rd Billing same deal so now we are tracking $30.00 worth of credits. When we called on this again, the Customer Rep said it would take 3 - 4 weeks for the credits to work it's way into the system. That same rep also gave us another credit which basically covered one month of programming which I feel was generous.
Now I'm just waiting to see this month's bill so I can track more "phantom" credits. What a fiasco based on everything I've read here.
 
aw124

40 + 27 + 1 = 68 (which is the price mentioned for the ultra value package). now that $2 charge of the bell TV magazine should be included in the charge, but with Exvu billing system, ur account needs to be tagged for having that credit applied automatically, and i can bet the code for it is not on the account. so just CALL CS and ask to have the appropriate magazine code added and you should be fine. u will still notice an entry of the belltv mag charge of $2 on the bill, but under the credits and adjs u will have the $2 credited.
 
I had the some problem. They over charged my bill by $500. I tired the csr and sup thing at 310-bell but they are useless. So i worte a long email to silvermenhelps and counsumer reports CTV.CA and cc executive.office email

with in 5 minutes i had call from them. so we will see on my next bill.
 
One of the hidden costs rarily discussed in company meetings from errors is the loss of profit from errors in favor of the customers. Typically a customer will call and complain if an error is made against them and ask for the situation to be rectified. The same customer might very well remain silent if an error is made in their favor. Sometimes the calls coming in to the centers only represent half of the errors. I've been on both sides of the fence with Bell on this. :D
 
They may not want to tick you off intentionally, of course, but likely it just results from plain old incompetence.
 
okay, so its been a while since I've posted. I figured what was the point in posting every month to bitch that my bill was wrong. We're on page 13 of that. Something wierd happened this month though. No, I didn't receive the credits owing (almost 5 months now). I did however get the free month promised to me when I called in about last months wrong bill. Only the programming not the rentals, but hey. What I want to know is how did the free month show up in less than a month but not the credits even from that same call. When I called in today, because I didn't get the rental credit, I miraculously got through immediately to someone I could even understand. She said someone was looking over my account to see what the errors were. I said why don't you get that person to call me, I have a detailed list of errors on each bill. Can't do. But, she gave my the executive complaints number (1-866-317-3382) which I called and once again a person immediately! So I went over the bills one by one with her (every single one has been wrong). I feel like they are using me to help them fix their billing. Anyways once again I was told that the credits would not show on the next bill but would be on the one after (sounds familiar for some reason...). Then she had the gall to say, 'you did notice that we gave you a free month?'. Should I fall over myself with gratitude? How much of my time, thought and stress have I had to put in for the last 5 months? The feeling of dread when I open the mailbox and see the Bell envelope. Not to mention the fact that I still have yet to receive ANY of the credits owing. I guess two months from now I'll see if calling the executive number makes any difference. I'm sure I'll be calling next month anyways about the errors on my bill.........
 
Now the interesting thing for all you people who did NOT pay what Bell says you owed them...

They eventually correct your bill via credits...NOT by reversing the incorrect charges...they charged you interest which you either paid or ignored till they credited you the same amount to cover the interest.

NOW, ask for a complete billing history on your accout. In most cases you will see your account and note that you did not pay the full amounts by the due date, that you were charged interest for late or non-payment, etc. That information eventually makes it into your CREDIT RATING. It shows that you are a delinquent payer of your bill to Bell.

I went through this with Bell and EVENTUALLY Bell was forced to correct my account and reverse all they errors...not just credit back!!!

Beware of Bell's friendly (LOL) attitude and their "...we'll credit your account the overcharged amount and the interest we billed you in error." It still indicates that you are a bad credit risk based on billings/payments.
 
I purchased my 9220 kit on December 28 (05) with the two year contract. I was told by the store that included 6 free months of HD. When I called to activate I asked about it and she confirmed the 6 free months.

After my second bill, Bell is now denying there were any HD promotions during that time and I have nothing in writing to prove it. Does anyone have anything written indicating their was a promotion at that time?

-Mike
 
the fact that many times the left hand doesn't know what the right hand is doing, if not corrected very soon, will be the downfall of the entire company...there are many customers that get frustrated with one aspect of the company's services, and cancel ALL of them...while i realize that mistakes can be made, there is no excuse for many of you having to endure the troubles you have to get these issues rectified.

i am going to a "kick off" to ring in the new year on monday in mississauga...depending on who is there, perhaps i can get some info on how i may be able to assist many of you in here, who are not getting legitimate concerns taken care of properly.
 
the magazine is kind of "free"...it is shown as a seperate line item on your bill, but is still included in the overall price of your package.
 
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