billed for data transfer usage even when service was not used

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New member
sorry about not clarifying with you about video share pay per use and checking the OLAM. I do have video share pay per use and had it since i've had the phone in February and i've never had any billing problems until now. OLAM data details showed internet data details including time stamp of occurence, but again, we've never used the phones to connect to the internet in anyway be it a game, weather etc. i'm baffled with the fact that my phone is apparently connecting to the internet by itself.

I spoke with ATT agent today and was told that the phone is performing automatic update/connection to the internet. why it's doing that i don't know. even they don't know. they think that possibly when i unlocked the phones when we used them abroad that something triggered the phones to do what they are doing now. they recommended resetting the phones which i did today and i'm hoping that resolves the auto connection that they are saying.
 
you were right. even after performing a master reset on the phone, phone still kept connecting to internet by itself. it finally stopped when video share pay per use was cancelled. ridiculous though why it would do that and also why it only started doing that 4 months after i initially subscribed to video share. it seems like a scam that you subscribe to a feature on a pay per use basis but get charged anyway by automatic connection.
 
My at&t phone service is doing the same thing-- showing small charges for ims.cingular, internet/media net, "sent", at strange hours that the phone isn't being touched, held, or used in any way. Several calls to the company proved unhelpful-- I was challenged on all counts and questioned as to how I knew I didn't actually use the phone-- very frustrating. I am following through with the advice re: Video Share feature. Just FYI, they initially told me that I don't have video share option, and that there is also no way to "turn it off." After about an hour of debate, I managed to talk to a higher up manager who told me I could "opt out" of video share, so I'm trying that. In the next couple weeks I'll check my bill and see if it works.

Thanks for the suggestion. However, it is really frustrating that AT&T's only suggestion over the course of several patient phone calls on my part was to suggest I turn off the internet access feature altogether. I argued that I didn't want to limit the capacity of my service just because of a mistake made by the service, and then they said I could cancel my service but I would be penalized for breaking the contract. All the while, I was being challenged by (probably frustrated and underpaid) customer service workers who for some reason felt compelled to make it personal. Frustrating!
 
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