BEWARE Tmobile Ripping off its customers

A

Aloha!! :)

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Folks, from my experience, even if the carriers are not intentionally ripping off customers, their systems are glitchy in some scenarios. For example, you may get delayed accrual from roaming, even if the roaming cost is meant to be covered under your plan. The following month, you may get hit with a ridiculous bill because the accrual from the roaming partner came late.

Lets say month one, you used 300 minutes of your 1000 minutes in roaming, and 600 in the network. Ideally, you should be covered 100%, But lets say the billing from the roaming partner gets delayed (happens all the time).

Next month, you use 900 minutes of your 1000 on the network, and the bill for last month's 300 roaming minutes comes in. Bingo, you are 200 minutes over the limit, at at a ridiculous rate of 50 or 70 cents per minute!

I had to escalate things up to a very high level at a different carrier to get a one time credit, but they essentially put me on notice that their system worked as it did - I was responsible for monitoring it carefully... to keep going up to that level to get it resolved every time it occurred...
 
I have noticed that the minutes listed on T-Mobile.com is a little more delayed than if you use the minute manager built into the phone by just pressing #646# and hitting send. That one seems to be the most up to date record of minutes.
 
Absolutely SanFran. Before that problem she had, everything with TMO in my experience had been fantastic - much better than anything I had with Cingular/Sprint/Verizon, etc. I still love TMO, but perhaps I'm a little more cautious. I think the lesson should be for all, if you're Porting a number from one region but plan on living in another, be cautious.

I still recommend TMO and can barely contain myself about the Pearl - this phone seriously rocks. Maybe I'll post my engagement video for all to see :-).
 
Good story man. Sounds like it all worked out in the end. I will say this though, I bet you any other carrier would force you to ditch the Hawaii phone number. T-mo, who actually gives a damn about CS, obviously sees the value in pleasing their customers. Legally though, I am pretty positive they can force you to get an LA number, or cancel your service.

So while you had to around and round to get there, sounds like T-Mo did you right in the end.

As for the original poster, are you calling people who have t-mobile? you have yet to answer that question. My guess is you are calling other people's mobile phones, but they don't have T-Mo. Free mobile to mobile is in network only. Otherwise it's just the fact that that info is not realtime updated. You come here saying big things slandering T-mo, then claim a few posts above "I have no beef with t-mobile". Which is it? Get your ducks in a row, then come to us with proof they are cheating you. I'll be the first to admit it if I'm wrong.
 
It's fair enough to make this topic. We can read and decide for ourselves if they're at fault.
Heck, they ripped me off. No disclosure of a data plan required for MMS services (which were sold alone, with no stipulation showing a data plan necessary) on my Blackberry. No one takes responsibility other than telling me to "cancel it" then. They get my money for a service not provided, even if I cancel. How professional.
 
I have had no problems with my billing. In fact I found TMO to be one of the better carriers I have had. I do know that if you are on a call 1 min befor your free nights or weekends begin, you must end the call and call back in order to be eligible for the call to be free.....for instance if your free nights begin at 9pm and on friday night you placed a call at 8:55 pm and talked untill 935 pm you will continue to be charged for a 40 min call. However if you placed a call at 8:55 pm hung up at 9pm and placed another call and talked untill 9:35 pm than you only be billed for 5 mins used. Perhaps this was an oversite in your minutes calculated??? TMo is a big company with plenty of money and resources.....I just don't see any benifit to them ripping off thier customers.
 
I'm having a similar issue with my pearl and myfavs. I'm being charged for calls made to "my favs" contacts. The CS rep. agree with me that there's a problem but doesn't know how to fix it??? He, instead, referred my case to "his supervisor". After about an hour of being bumped from one CS to the other, nothing has being fixed. The last they say was that there was a glitch with their minute counter that could not be fixed right away; I'm supposed to call in two days if by then my minutes are not credited to my account. They also gave me 100 bonus minutes to compensate for the aggravation.

Keep your eyes open boys and girls!!!!!
 
Really I am actually very surprised to hear of your troubles, as I previously posted I have had no problems. I just addes My Faves to my account and it is not going to start untill my new billing cycle starts. If I have any problems I will post back! I do know they give free bonus minutes. I had a couple of times I realized I went over at my own fault and called befor the end of the cycle and the rep. added like 200 or so minutes to my plan at no cost to me. Just a thought, perhaps they may do that to offset any minutes you were not supposed to be charged for.. I guess it would be worth mentioning to them!
 
if your myFaves plan was switched during the second half of your billing cycle, those calls won't be free until the start of the next billing cycle

i posted a solution to madfx's problem on his original thread.

the Hawaii situation is unfortunate, but it is one of those things that doesn't happen very often. i'm sure there's a lot of reps that have no idea that HI has a different system then the rest of the gsm world. it's good to know it was fixed.

needless to say, t-mo definitely doesn't have any desire to "rip off its customers". it sucks if the minute counters aren't precise, but it's also unlikely that its margin of error could be significant enough to be completely misleading.
 
on t-mo you can also check your mins by #646# from your phone. that can also work for ya to see how many mins you have used. i have been with t-mo 4 years now and havnt had any billing issues
 
My faves plan was started right away!! confirmed by CS rep. It's being a week and still not fixed I have talked to soo many people at TMO and all they say is that my case is being investigated. Very sad
 
I'm not surprised they would do that. I have had repeted problems similar to that with almost every provider I've been with. I figure in the end were all getting screwed, so I'll try to stay with the one screwing me the least.
 
I was going to switch to My Fav's But i saw the Unlimted Tmob to Tmob was taken away with this option plust the $10 month price jump. I dont call hardly anyone on Tmobile so i may be goin to my fav.

But Make sure they didnt accidently change your account or take away the unlim tmob to tmob...if your on a family basic its free, individual plans are i think $6 a month for the tmob to tmob. Honestly i have yet to have a problem with the mobile to mobile calling. Even when im roaming on Cingular, i can still JUST CALL my 2nd line....but texting would be charged.

Ill keep a good eye out on my minutes thou.

Thanks
 
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