BEV HD - receiver for the cottage shuts off HD at home?

J

jjl

New member
My dad just got off the phone with Express Vu, wanting to upgrade his home receiver to HD and now that he's fallen in love with LCD goodness, wanted to know if he could get an HD receiver for the cottage.

The CSR told him that two HD receivers on the same account cannot work at the same time -- that's why the new HD PVR allows for dual output?

This doesn't sound right to me, but thought I'd check into it here for him.
 
Yet another CSR who has no idea.

There is nothing to stop you having all HD receivers on your account and active at the same time, limit is 6 receivers.

There may have been some confusion if the word "Cottage" was mentioned. By Express Vu's rules either the cottage or the main home are active, NOT both. To have both active, again by Express Vu's rules, requires 2 accounts.

However, there are dozens of people if not hundreds that do not play by the rules and just "forget" to mention that 1 receiver is at the Cottage......

There is no reason why another HD receiver cannot be added to the account at all, just that "officially" you cannot use it at the Cottage at the same time as the receivers at home are active.....

Hope that helps.
 
The only thing that could possibly happen is that every once in a while Express Vu will call you to "update the info on your receiver" because they are not dialling out since I suspect that they won't all be connected to a telephone line

Read the following thread:
http://www.digitalhome.ca/forum/showthread.php?t=75893
and
http://www.digitalhome.ca/forum/showthread.php?t=76400

 
It's a small point, but Bell actually counts "tuners" not receivers. This was clarified when owners of dual tuner HD PVRs found their accounts maxed out with 4 receivers (2 HD PVRs, 2 SD receivers). There was considerable discussion about this some months ago.
 
No, it's six receivers. Just recently I had a 9242, 9200, and 3-4100's on my account.

-Mike
 
Thats correct, 6 receivers, 12 Tuners max.

I have right now, 9200, 5200, 3200, 6100, 5900.

There was lots of confusion I agree but don't forget we are talking Express Vu here.....
 
OK, you both win. You are right: Bell has sent "mixed (up) signals" in the past couple of years on the definition of tuners and receivers. But that may be, in fact, the core point of this thread.
 
Depending on who you talk to at Bell, it is 6 tuners
I mean, receivers
Tuners
 


Nimiq 1 is right...

Depending on the agent you talk to...you might have to be on hold and to argue to activate the 7th tuner, but as long as it's 6 receiver you are entitled to it!
 
i think the confusion came from the rental program...you can only rent 4 tuners...so if you rented a 9200/9242, you can only rent 2 more single tuner receivers, or one more dual tuner model.
 
The confusion was due to the fact that ExpressVu employees, top to bottom don't understand their own equipment (Not all, but quite a few of them)
I have had many conversations with them with regards to 9200 (some didn't understand what a "tuner" was)
Some bigwig that I was transferred to, was trying to tell me that the introduction of the 9242 is the same as the switch from 6000 to the 6100
I tried to explain that was not the case, as both the 6000 and 6100 were MPEG 2, so the switch was to the same compression format, while the 9242 is to another.....he was lost
More edumacation is needed on the products they offer, and if they don't know about it, I would rather they transfer me, instead of lie, or tell me what they "think" I should do (Remove the Smartcard on my purchased 9200......)
I guess you get what you pay for though, as EX AEV said, compensation was not top notch
 
Actually this statement is also incorrect dirtyjeffer, or it should be expanded some more to be more accurate.

A customer who decide to rent all their receivers can only have the first 4 "tuners" installed for free under the OMC or OMX Number issued for a New installation.

If after the initial installation of 4 rental tuners, the same customer wants 2 more, to take them towards the maximum of 6 they can rent more receivers, however they pay for the installation of these units and for the 8 Way Switch or extra SW44 etc that is required to make them all work.

Confusing.? Yes
Are we surprised.? No, it's Bell......
 
Hi JJL
I have 3 receivers. All are properly signed up at Bell. All work at the same time. No one at Bell has ever told me not to use them at the same time. Bell did ask me a few years ago which room in my house the second receiver was going into, and I told them. When I signed up the last one,,I don't recall the question of location coming up. I would have told them it was going to be used occasionally in an RV and occasionally at the cottage.
In any event, the third has been at the cottage most of the time since I got it (through this web site) and works fine, even though there are still folks at home using those. Bell knows about it, cause I had to activate it.
I suppose if I wanted, I could contact the local Bell dealer near the cottage and sign up for a new account,,like I had to for the telephone, but why waste money. That set out there doesn't get used even a tenth of what the two at home are used.
 
Whilst I fully agree with you, unfortunatly Express Vu see it differently, to them you are breaking their rules.
 
our training, directly from BEV, clearly stated you could not rent more than 4 tuners...you can have more "tuners" on your account, but you must purchase them (although, in the beginning of the rental program, you couldn't rent and own on the same accout...it was one or the other).

funny how BEV doesn't even know how they work (assuming you are correct).
 
Well that was what they told us, as Installers and we had extra OMX's created whilst on-site for the addition installation of 2 more receivers, the original installations, the reason we were there, was for 4 Tuners.

I, like you, have been away for a short while, so it could be different again now, who knows....lol
 
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