Think twice before buying a CD in Gaithersburg Best Buy Stores. If it's faulty or inoperable....SORRY you're stuck with it! I bought a CD, walked to my car in parking lot and guess what..CD had scratch on it and skipped beats. I tried returning it for an exchange or refund.. I was literally told that it was my CD..good or bad, I had bought it, paid for it and walked twenty feet to my car with it..it was therefore my merchandise good or bad! I have bought stuff from Best Buy in the past, but I was so disgusted with the incident that I left the CD and told them to consider it a donation to their lame service and will never step there again! Okay, so it was only $5.99, but hey, it was my $$$!!! The manager even came up with a new lamer excuse..."our location is better than most"....yeah that's great!