BellTV: How to Fix Missing Channels

H

Hugh

New member
Are you having problems accessing channel(s) that you subscribe to? Are these channels appearing in red in the programming guide? This can happen when a receiver has been unplugged or inactive for an extended period of time. The programming profile inside your receiver is out of sync with the actual programming that you subscribe to.

To get your channels, first try to re-set your receiver (post #2) and failing that you can try receiver synchronization (post #3).
 
Re-set receiver

You can re-set your receiver by following the steps for your model type.

Models 3100, 4100, 3200, 5100, 5200, 5800, 5900, 6100, 6141, 9200 and 9242 -follow these steps:

  1. Press and hold the POWER button on the front panel of your receiver until the green light turns off. Once the green light has turned off, release the POWER button.
  2. Wait for the signal acquisition process to be complete (you should see Attention screen 015 on you TV screen).
  3. Once the signal acquisition process is completed, check to see if your programming has returned.

Models 1000, 2700, 3700, 3500, 4500, 4700 - follow these steps:

  1. Locate your receiver's SmartCard. It's located at the front of the receiver to the far left. Depending on your model, it's either exposed or behind a plastic cover panel that flips up or down.
  2. Remove the SmartCard from your receiver and wait until you see the System Information Screen.
  3. Re-insert the SmartCard. Be sure the bar code is facing down and to the right. An error message will appear on your TV screen if the Smartcard is not inserted properly. The green power light on the satellite receiver will blink once and then stay on permanently.
  4. Wait for the signal acquisition process to be complete (you should see Attention screen 015 on your TV screen).
  5. Once the signal acquisition process is completed, check to see if your programming has returned.

If channels are still unavailable, try the self-serve synchronize programming option at Bell's Self Care.
 
Receiver synchronization

In the event the receiver re-set is unsuccessful in restoring your programming, you can attempt to synchronize your programming through our receiver synchronization option through Bell Self Care. By doing so, ExpressVu will remotely send a programming "re-hit" to the receivers on your account.

Once you have logged onto to self care (you must have an account),Select Synchronize Programming from the menu on the left and follow the troubleshooting steps to synchronize your receiver.

You can only perform receiver synchronization once a month therefore you should try to reset your receiver first.
 
I had this problem of missing a few channels and just called skydish and followed the automated voice menus. You need to have your receiver # on hand and I had my new channels up and running in a few minutes and never had to speak to anyone. I tried doing it online but that Bell website never seems to work right. Much easier to call them.
 
Just found out using the IVR that there's a direct line for synchronization on the receivers on your account, like if your missing programming and such or activating a receiver. Phone number is 1-866-337-4617. Just punch in your phone number and it'll ask you to say 'Yes.'
 
If the above phone # doesn't work for you because you have reset it once already in the last 30 days, you may still be able to access it via the regular IVR:

1. Call 1-888-759-3474

2. Press 1 for english

3. Enter your the telephone # that your Bell TV is registered to

4. Press 1 for technical support

5. Say 'yes' you are in front the tv

6. Say 'no' there is no 3 digit error number (even if there is, still say
'no')

7. Press 1 for channels showing in red or missing channels

8. Say 'yes' to have channels reset.

Listen to them say 'a reset/send has been done and wait 15 minutes...', then
hang up. Leave the receiver on. The channels are back in under 5 minutes.
 
Some posts deleted. This thread is not for members to post when they are missing channels. This thread is strictly for discussing steps to troubleshoot.'

If all of these steps have been done and you still are missing channels, then call Bell.

If Bell, can't fix the problem, then you may wish to post in a different thread in this forum.
 
Might also be because you only have one LNB. I found this out cause I'm supposed to get RT, but dont. When I called, they figured it was because I only have one LNB on my dish instead of two. The CSR said something about RT being on another satellite which is recieved by the second LNB, didn't really make sense to me, but whatever.
 
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