N
Nemnoch
Guest
Caprice, the One Bill does link all your bills from different accounts into One Bill.
There are a couple of minor issues.
If you have had multiple products before moving to one bill (i.e. BEV, Sympatico and wireline) prior to One Bill, these products all had their own account numbers AND their own billing dates.
The whole purpose of the One Bill billing platform was to consolidate the bill dates from multiple products into one billing date that never changed.
Easier for the customer and easier for the company.
With multiple products they had to consolidate the billing date for say, three products, into one billing date and one account number.
There is no real easy way to do that, especially with say 3 different bill dates and three different account numbers. 90% of accounts have now been migrated to the CSM/One Bill billing platform, so in most cases, it's not an issue, except in a case like yours, where the customer either did not recieve the notice or as happens in other instances, disregarded the notice to change the account number. Bell understands that things like that happens and gladly refunded your monies charged for late payment. As they should.
All new accounts are automatically made One Bill and that is the only account number the customer ever sees.
The migration to the One Bill has gone smooth for most customers across all lines of business, although, as with any billing system, there have been a few hiccups.
Nem, who is filling in gaps
There are a couple of minor issues.
If you have had multiple products before moving to one bill (i.e. BEV, Sympatico and wireline) prior to One Bill, these products all had their own account numbers AND their own billing dates.
The whole purpose of the One Bill billing platform was to consolidate the bill dates from multiple products into one billing date that never changed.
Easier for the customer and easier for the company.
With multiple products they had to consolidate the billing date for say, three products, into one billing date and one account number.
There is no real easy way to do that, especially with say 3 different bill dates and three different account numbers. 90% of accounts have now been migrated to the CSM/One Bill billing platform, so in most cases, it's not an issue, except in a case like yours, where the customer either did not recieve the notice or as happens in other instances, disregarded the notice to change the account number. Bell understands that things like that happens and gladly refunded your monies charged for late payment. As they should.
All new accounts are automatically made One Bill and that is the only account number the customer ever sees.
The migration to the One Bill has gone smooth for most customers across all lines of business, although, as with any billing system, there have been a few hiccups.
Nem, who is filling in gaps