Bell Installer's Bad Workmanship resulted in $500 in damages

  • Thread starter Thread starter lecoyte
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We service eastern Quebec for ExVu and I handle these situation daily. The first thing you should do is file an official complaint through ExVu. ExVu take complaints very seriously and the subcontractor must resolve the complaint to the satisfaction of the customer. We have insurance for these type of damages. I have seen pipes, electical cables, gas pipes, fires, 550 volt cables. broken windows, a dog being hurt by a drill bit, ladders falling on cars and yes even a tech bleeding on a carpet........

ExVu will follow-up on the complaint with the contractor until it is resolved. Who knows, it might end-up on my desk......

Marc.
 
Wow. I just have to say wow. Because my instalation I thought went pretty smooth until I found all the little suprises he left behind afterwards. Turns out when he had to drill another hole in the house to fish the wire through he drilled right into the brick which cracked it. I thought the idiot would know that you have to drill into the joint. Then I found out that he hooked up the component cables to the box and into the TV and left my HDMI cable just sitting there, how could you hook up such low quality cable with an HDMI cable right there!!!

Inexcusable. Bell will definatly be paying for the damadges, I was in shock when I found out all this utter crap work that was done.
 
That's exactly what I previously told the client to do...

Unfortunatly lots of CSR's don't know how to file the complaint, which application to use
 
I find it hard to believe that a piece of rg6 coax, is enough to stop the flow of water down a kitchen drain pipe. That being said, I also believe it is the installers fault, and he should foot the bill. Those are the risks you take, when you choose to work as a contractor. Was the drain pipe in the basement enclosed in the wall, or was it an unfinished basement?
I would have to assume it was finished, or he would have seen the cable going through the drain pipe, or even better, would have drilled from inside out
If it was unfinished, the installer should have gone into the basement prior to drilling, to check for hazards (electrical, gas, PLUMBING...)
You can't be 100% safe, or positive that you won't do any damage when installing, but you have to try and minimize the chances, by checking, and double checking before drilling. This was only a drain pipe, but what would have happened if it was gas, or electric? God forbid anyone would be hurt in a situation like that, but if someone was, is the installer still not responsible?
I suspect, the installer was fairly new, under paid, and under trained. He was in a rush, due to time constraints, and the nature of being a piece worker, so his time was money. Instead of checking the basement, he put the drill bit on the mortar (easier to drill through) and drilled away.
Other than this, how has their expressvu experience been?:confused:
 
Quote Gimili:There is a clear difference between making a mistake in a Government building and not getting charged back for it (i.e. nobody is really losing any money out of their pocket, it's all covered in the maintenance budget) and making a mistake at someone's house where the customer had NO choice in the matter (I know I've had to tolerate installers at my place because Bell would not have it any other way) and incurring damage for said custom

Don't know where you get your accounting but where I come from if there is an expense because of an avoidable error it is not regular maintenance and it does come out of someones pocket. In fact the WHOLE budget comes out of the taxpayers pocket! :confused::):eek:
 


I once had a technician that called me to ask me how to obtain signal on SAT82 cause he's been trying whithout success...If I got calls like that i'm sure they could make that kind of mistake an try to cover up by not telling the client




That's why I gave earlier on in that thread the procedure for him to get the cmpagny to cal him an negociate an arrangement. e didn' write back saying wheter or not he did what I sugested
 
I have been thinking about this a little more and I think the Installer deserves some kind of award.

To drill through a Waste-pipe is one thing but then to actually thread a piece of flexible RG6 through the exact same hole takes skill.........Well done that man.

Now go and pay for the mistake.......lol
 
Many times the hole ends up being through the brick
If the installer drills from inside out (to place the outlet exactly where requested on the inside) the hole tends to come out on the brick
Drilling from outside in, through the mortar can end up with a poor outlet location on the inside, and the mortar could end up cracking along the brick
Maybe he didn't see the HDMI wire, and thats not a biggy, as its pretty easy to plug in...
Just trying to play devils advocate
 
2 responses too this. First of all I specifacly asked him to drill into the joint, because I knew it needed to go there because I had done some previous work there and the brick is very sensative in that area., I told him all this and he still persisted to do it (I know I should have watched him :() and as for the hdmi cable, it was him that supplied that cable and him that plugged it in the tv and didn't hook it up to the box.
 
Well if you told him to drill there, than thats a different story....
Let us know if you get any compensation for the damaged brick
 
The average consumer will not see any difference between componet connections and HDMI. Using component cables is Bells temporary solution for the audio/video sync issues they are having.
 
If you want any conpensation you will have to call EV and ask then to fill an installer complaint form (which few agents are aware of)...

The agent will need your full name, adress where job was performed, technician number (U1234) and compagny for which installer works. The agent could find all that information in the system usually, but sometime system doesn't let him acces it, so it's better if you still have the yellow paper you signed which have all he information.

Some installation will go head over feet to satisfy the client, but some will, like in the case of one of DH member just write down that client only tries to obtain credits and close the case. I saw a compagny who went to an antique shop to get a desk similar to the one they damaged drilling the hole to pass the cable. They damaged only one leg of the desk and ended up buying and antique desk of over 1000$ for the client!
 
Sorry my mistake he hooked up SD-Video, and let me tell you, when I hooked up the HDMI. I noticed a HUGE difference even from far
 
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